Customer Solutions Expert
1 semana atrás
Job Title: Customer Solutions Expert
About the Role:
We are seeking a highly skilled Customer Solutions Expert to join our team in Lisbon. As a Customer Solutions Expert, you will be responsible for providing top-notch support to German-speaking clients.
Responsibilities:
- Respond to customer inquiries via live chat and phone in a friendly and efficient manner
- Collaborate with product management and engineering teams to stay up-to-date on the latest features
- Troubleshoot customer issues and provide suitable solutions
- Help turn both new and existing customers into loyal users
Requirements:
- Fluency in German and English
- At least one year of experience in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and manage several customer conversations simultaneously
- Basic knowledge of sales processes
What We Offer:
- A value-driven, people-first company culture
- A diverse team of colleagues from over 50 countries
- Flexible working hours for a balanced professional and personal life
- Numerous opportunities for personal and professional growth
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