German-Speaking Betting Customer Service Expert

2 semanas atrás


Lisboa, Lisboa, Portugal Expert Pick Tempo inteiro
Job Title: German-Speaking Betting Customer Service Expert

We are seeking a highly skilled German-speaking Betting Customer Service Expert to join our team in Lisbon. As a key member of our customer service team, you will be responsible for addressing customer inquiries and providing exceptional service to our clients.

Key Responsibilities:
  • Address customer inquiries through various channels, including chat, email, and phone
  • Evaluate customer concerns and implement necessary measures to fulfill customer requirements
  • Collaborate with teams across different locations to achieve aligned goals
  • Report system irregularities and customer-facing issues to the appropriate department
Requirements:
  • German language C1 level
  • English language skills to a business standard (B2)
  • Excellent written and verbal skills, as well as high interpersonal skill level
  • Calm manner and ability to work under pressure
  • Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
What We Offer:
  • Health Insurance
  • Birthday Day: 1 Extra leave day per year
  • Referral Program
  • Home Office: 2 days in the office and 3 days from home in average per week
  • Other Benefits - access to LinkedIn Learning, Access to Employee Assistant Tool, fruit and coffee in the office, protocols with local partners, and many others

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual with a passion for the betting and gaming industry, we encourage you to apply for this exciting opportunity.



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