German-Speaking Betting Customer Service Expert
4 semanas atrás
Job Title: German-Speaking Betting Customer Service Expert
About the Role:
We are seeking a highly skilled German-speaking Betting Customer Service Expert to join our team in Lisbon. As a key member of our customer service team, you will be responsible for addressing customer inquiries through various channels, including chat, email, and phone.
Key Responsibilities:
- Address customer inquiries related to products (sports, casino, poker) and cashier operations
- Evaluate specific concerns and implement necessary measures to fulfill customer requirements
- Collaborate with teams across different locations with aligned goals
- Report system irregularities and customer-facing issues to the appropriate department
Requirements:
- German language C1 level
- English language skills to a business standard (B2)
- Excellent written and verbal skills as well as high interpersonal skill level
- Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
- Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
What We Offer:
- Health Insurance
- Birthday Day: 1 Extra leave day per year
- Referral Program
- Home Office: 2 days in the office and 3 days from home in average per week
- Other Benefits – access to LinkedIn Learning, Access to Employee Assistant Tool, fruit and coffee in the office, protocols with local partners, and many others
Apply Now:
Apply today and take the first step towards a new career opportunity.
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