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German Language Customer Service Specialist
Há 1 mês
We are seeking a highly skilled Customer Service Expert to join our team in Lisbon. As a German Language Customer Service Expert, you will be responsible for providing exceptional customer service to our clients via phone and email.
Key Responsibilities:- Respond promptly and professionally to customer inquiries and issues
- Provide accurate and detailed information about drone products, features, and specifications
- Assist customers with product setup, troubleshooting, and usage guidance
- Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories
- Process customer orders, returns, and exchanges
- Track and update customers on the status of their orders
- Stay informed about the latest drone models, software updates, and industry trends
- Provide product recommendations based on customer needs and preferences
- A very high level of German (spoken and written) (C1)
- A high level of English
- Excellent interpersonal skills
- Ability to work in a team environment
- Flexibility and adaptability
- Excellent base salary
- Great relocation package with flight reimbursement and accommodation benefits
- Ongoing training and development opportunities
- Employee Assistance Program
- Employee Benefits Club
- Performance Bonus and End of Contract Bonus
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual with a passion for German language and culture, we encourage you to apply for this exciting opportunity.
