Customer Solutions Expert
3 semanas atrás
We're looking for a customer solutions expert to support our amazing customers at our office. In this role, you'll work with our support team to address all our customers' questions and queries. If you love to help people, get in touch, we'd love to meet you.
Your new adventure: Work with support team members to quickly and efficiently answer customer questions in a friendly, personable manner
Assist customers via live chat and on the telephone
Collaborate with other teams like product management and engineering to stay abreast of our latest features
Identify the root causes of customer issues and offer appropriate solutions
Help us grow by turning both existing and new customers into loyal fans
Does this sound like you? Fluency in spoken and written French and English, other languages are a plus
At least one year of experience working in a customer-facing role
Excellent interpersonal and communication skills
Ability to multitask and chat with several customers simultaneously
Some knowledge of sales, for example, leads, opportunities, deal tracking and reporting
A good understanding of email systems, filtering, spam and e-mail integration
Experience with sales/CRM tools such as Salesforce or Zoho CRM is a plus
Confident working with helpdesk tools like Intercom, Freshdesk, Zendesk, etc.
Requirements: Fluency in French and English, customer-facing experience, excellent communication skills, multitasking ability, sales knowledge, email system understanding, CRM tool experience
What we offer: Opportunity to work with a fantastic support team, collaborate with other teams, identify customer issues and offer solutions, help grow the company by turning customers into loyal fans
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