Customer Solutions Expert

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Our client is a leading tech company that empowers sales and marketing teams worldwide with user-friendly tools. With over 100,000 companies in 179 countries trusting their cloud-based software, they continue to grow and thrive.

Key Responsibilities

As a Customer Solutions Expert, you will provide top-notch support to French-speaking clients, working closely with the support team to efficiently answer customer inquiries and resolve issues. Your responsibilities will include:

  • Responding to customer inquiries via live chat and phone in a friendly and efficient manner
  • Collaborating with product management and engineering teams to stay up-to-date on the latest features
  • Troubleshooting customer issues and providing suitable solutions
  • Helping turn both new and existing customers into loyal users
Requirements

To succeed in this role, you will need:

  • Fluency in French and English (additional languages such as Portuguese, German, or Spanish are a plus)
  • At least one year of experience in a customer-facing role
  • Excellent interpersonal and communication skills
  • Ability to multitask and manage several customer conversations simultaneously
  • Basic knowledge of sales processes (e.g., lead tracking, reporting)
  • Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage
  • Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk
What We Offer

Our client offers a value-driven, people-first company culture, a diverse team of colleagues from over 50 countries, and numerous opportunities for personal and professional growth. You will also receive a competitive salary package with excellent benefits, including annual bonus, health insurance, meal allowance, and flexible benefits for transport and technology.

Our client is an equal-opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background.


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