German Speaking Customer Service Representative with Excellent Communication Skills

1 semana atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

About Wibit Consulting & Services (WibitCS)

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We are a leading multinational technology business seeking a highly skilled German-speaking Customer Support Agent to join our dynamic team in Lisbon. Our successful candidate will provide exceptional customer support, ensuring satisfaction and professionalism.

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Job Summary

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This is an exciting opportunity to work with a premium membership streaming platform, supporting customers through various channels. As a German-speaking Customer Support Agent, you will be responsible for communicating with clients, resolving issues, and providing solutions within tight deadlines.

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Key Responsibilities:

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  • Communicate effectively with customers via telephone, email, and chat, ensuring excellent customer service.">
  • Identify client issues, troubleshoot, and provide suitable solutions within established timeframes.">
  • Collaborate with specialists to resolve or properly close help tickets.">
  • Document actions taken and categorize cases/bugs for the engineering team's attention.">
  • Maintain and update administrative forms related to job duties.">
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Requirements:

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  • Native/fluent German speaker with excellent written and verbal communication skills.">
  • Fluency in English (B2 level) and ability to simplify technical language for non-technical users.">
  • Resourceful and stress-resilient personality that can adapt and remain calm under pressure.">
  • Ability to meet tight deadlines with minimal supervision and in a timely manner.">
  • Independent worker who is also a team player.">
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What We Offer:

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  • An excellent remuneration package based on experience, skills, and performance.">
  • A dynamic and creative team environment with a positive atmosphere.">
  • Guidance and tools to reach full potential.">
  • Meal allowance and transportation assistance.">
  • Private health insurance and yearly performance bonus.">
  • Relocation allowance and assistance in finding accommodation.">

Salary: €35,000 - €45,000 per annum, depending on experience and qualifications.

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Location: Lisbon (Santos), Portugal.

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Employment Type: Full-time.

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Language: en



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