Network Support Specialist with German Language Expertise

3 semanas atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

Wibit Consulting & Services (WibitCS) is seeking a skilled Network Support Agent with expertise in German to join our team in Lisbon, Portugal. The ideal candidate will have experience working with a leading tech company in the telecommunications industry, handling customer issues related to broadband, fibre provisioning, no-connectivity, wireless, and slow-speed issues.

Job Summary:

  • Review and verify client access and circuit orders by performing network checks, site readiness, and component testing.
  • Manage and document all checks, tasks, and escalations to ensure on-time delivery and resolution.
  • Track and resolve third-party access provider activities, milestones, and escalations.
  • Conduct standard testing, troubleshoot, document, and resolve issues, and certify end-to-end services.

Responsibilities:

  • Customer-facing experience with strong knowledge of telecommunications and experience working with tech / telecommunications industry.
  • Proficiency in German and English (C1).
  • Basic understanding of networking infrastructure (hubs, switches, routers, mainly Layer 1 2).
  • Excellent task management skills, including attention to detail, ability to follow instructions, organize follow-up tasks, and document actions.
  • Proficient in coordinating with others to ensure task completion.
  • Strong computer skills, with experience navigating multiple applications.
  • Minimum 1 year experience in same / similar roles.

What We Offer:

  • Permanent contract.
  • Competitive salary.
  • Private health and life insurance from day one in the company.
  • Working hours: Monday to Friday.
  • On-site Work Module.
  • Meal allowance on card/voucher.


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