Network Support Specialist with German Language Expertise
3 semanas atrás
Wibit Consulting & Services (WibitCS) is seeking a skilled Network Support Agent with expertise in German to join our team in Lisbon, Portugal. The ideal candidate will have experience working with a leading tech company in the telecommunications industry, handling customer issues related to broadband, fibre provisioning, no-connectivity, wireless, and slow-speed issues.
Job Summary:
- Review and verify client access and circuit orders by performing network checks, site readiness, and component testing.
- Manage and document all checks, tasks, and escalations to ensure on-time delivery and resolution.
- Track and resolve third-party access provider activities, milestones, and escalations.
- Conduct standard testing, troubleshoot, document, and resolve issues, and certify end-to-end services.
Responsibilities:
- Customer-facing experience with strong knowledge of telecommunications and experience working with tech / telecommunications industry.
- Proficiency in German and English (C1).
- Basic understanding of networking infrastructure (hubs, switches, routers, mainly Layer 1 2).
- Excellent task management skills, including attention to detail, ability to follow instructions, organize follow-up tasks, and document actions.
- Proficient in coordinating with others to ensure task completion.
- Strong computer skills, with experience navigating multiple applications.
- Minimum 1 year experience in same / similar roles.
What We Offer:
- Permanent contract.
- Competitive salary.
- Private health and life insurance from day one in the company.
- Working hours: Monday to Friday.
- On-site Work Module.
- Meal allowance on card/voucher.
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