Technical Network Specialist with German Expertise
4 semanas atrás
We are seeking an experienced Network Support Agent with expertise in German to join our team at Wibit Consulting & Services (WibitCS) in Lisbon.
In this role, you will be working closely with a leading tech company to resolve network-related issues and ensure seamless connectivity for their clients. Your excellent communication skills and technical knowledge of telecommunications networks will enable you to effectively troubleshoot and resolve complex problems.
As a Network Support Agent, your key responsibilities will include:
- Verifying client access and circuit orders by performing network checks, site readiness, and component testing
- Managing and documenting all checks, tasks, and escalations to ensure on-time delivery and resolution
- Coordinating with local field technicians, vendors, and Telco providers for testing, installation, and activation
- Providing weekly performance summaries to improve turnaround and support escalated cases
Requirements:
- Customer-facing experience with strong knowledge of telecommunications and experience working with tech / telecommunications industry
- Proficiency in German and English (C1)
- Basic understanding of networking infrastructure (hubs, switches, routers, mainly Layer 1 2)
- Excellent task management skills, including attention to detail, ability to follow instructions, organize follow-up tasks, and document actions
Benefits:
- Permanent contract
- Competitive salary
- Private health and life insurance from day one in the company
- Working hours: Monday to Friday
- On-site Work Module
If you have a strong background in telecommunications and are proficient in German, we encourage you to apply for this exciting opportunity to work with Wibit Consulting & Services (WibitCS) in Lisbon.
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