German Network Support Specialist with Competitive Salary
3 semanas atrás
About WibitCS
Wibit Consulting & Services (WibitCS) is a leading technology company that collaborates with top clients across the globe. We are currently seeking a skilled German Network Support Agent to join our team in Lisbon, Portugal.
A Career Opportunity for Experienced Telecom Professionals
This role is ideal for individuals who have previously worked in the fixed-line process for prominent global Telecom clients. If you have handled customer issues related to broadband provisioning, no-connectivity, wireless connectivity, or slow-speed internet services, this could be a rewarding career opportunity for you.
About the Role
- Network Verification and Management: Review and verify client access and circuit orders by performing network checks, site readiness, and component testing to ensure accuracy and alignment with customer orders.
- Task and Escalation Management: Manage and document all checks, tasks, and escalations to ensure on-time delivery and resolution, including handling exceptions and providing updates via phone, email, and tickets.
- Third-Party Coordination: Track and resolve third-party access provider activities, milestones, and escalations while coordinating with local field technicians, vendors, and Telco providers for testing, installation, and activation.
- Standard Testing and Troubleshooting: Conduct standard testing based on product type, troubleshoot, document, and resolve issues, and certify end-to-end services.
- Performance Reporting: Provide weekly performance summaries to improve turnaround times and support escalated cases from Network Field Operations or customers.
Requirements:
- Customer-Facing Experience: Strong knowledge of telecommunications and experience working with tech/telecommunications industry.
- Language Proficiency: Proficiency in German (C1) and English.
- Networking Fundamentals: Basic understanding of networking infrastructure (hubs, switches, routers, mainly Layer 1-2).
- Task Management Skills: Excellent task management skills, including attention to detail, ability to follow instructions, organize follow-up tasks, and document actions.
- Teamwork and Communication: Proficient in coordinating with others to ensure task completion.
- Computer Skills: Strong computer skills, with experience navigating multiple applications.
- Experience: Minimum 1 year experience in same/similar roles.
Benefits:
- Permanent Contract: Enjoy the security of a permanent contract.
- Competitive Salary: Receive a competitive salary commensurate with your experience.
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