German Network Support Specialist with Competitive Salary

3 semanas atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

About WibitCS

Wibit Consulting & Services (WibitCS) is a leading technology company that collaborates with top clients across the globe. We are currently seeking a skilled German Network Support Agent to join our team in Lisbon, Portugal.

A Career Opportunity for Experienced Telecom Professionals

This role is ideal for individuals who have previously worked in the fixed-line process for prominent global Telecom clients. If you have handled customer issues related to broadband provisioning, no-connectivity, wireless connectivity, or slow-speed internet services, this could be a rewarding career opportunity for you.

About the Role

  • Network Verification and Management: Review and verify client access and circuit orders by performing network checks, site readiness, and component testing to ensure accuracy and alignment with customer orders.
  • Task and Escalation Management: Manage and document all checks, tasks, and escalations to ensure on-time delivery and resolution, including handling exceptions and providing updates via phone, email, and tickets.
  • Third-Party Coordination: Track and resolve third-party access provider activities, milestones, and escalations while coordinating with local field technicians, vendors, and Telco providers for testing, installation, and activation.
  • Standard Testing and Troubleshooting: Conduct standard testing based on product type, troubleshoot, document, and resolve issues, and certify end-to-end services.
  • Performance Reporting: Provide weekly performance summaries to improve turnaround times and support escalated cases from Network Field Operations or customers.

Requirements:

  • Customer-Facing Experience: Strong knowledge of telecommunications and experience working with tech/telecommunications industry.
  • Language Proficiency: Proficiency in German (C1) and English.
  • Networking Fundamentals: Basic understanding of networking infrastructure (hubs, switches, routers, mainly Layer 1-2).
  • Task Management Skills: Excellent task management skills, including attention to detail, ability to follow instructions, organize follow-up tasks, and document actions.
  • Teamwork and Communication: Proficient in coordinating with others to ensure task completion.
  • Computer Skills: Strong computer skills, with experience navigating multiple applications.
  • Experience: Minimum 1 year experience in same/similar roles.

Benefits:

  • Permanent Contract: Enjoy the security of a permanent contract.
  • Competitive Salary: Receive a competitive salary commensurate with your experience.


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