Electric Bike Support Specialist in Lisbon
Há 1 mês
**About the Job:**
We are seeking a highly skilled and customer-focused Electric Bike Support Specialist to join our team in Lisbon. As a key member of our technical support team, you will be responsible for delivering exceptional service to our clients across the German market.
**Key Responsibilities:**
- Manage incoming queries and provide timely resolutions to technical issues
- Respond to calls and emails from enterprise clients
- Gather information from customers to ensure prompt resolution of queries
- Maintain client relationships through product support over the phone
- Provide high-quality service and record all required data elements in CRM
**Requirements:**
- Native level of German + fluency in English
- Previous experience of at least 6 months in Technical Support
- Interest in and willingness to learn, with strong analytical and problem-solving skills
- Excellent communication skills, both written and oral
- Ability to operate in high-pressure situations, with a team player attitude
- Valid Portuguese work permit or EU citizenship required
**What We Offer:**
We offer a competitive salary package, including:
- A monthly gross salary of €1,100 (14 months) + up to €100 performance bonus + €100 complexity bonus
- Meal vouchers of €7.23 per workday
- Reimbursement of some transportation costs
- Private Health Insurance and dental plan after six months
**Additional Benefits for Remote Workers:**
- Reimbursement of initial flight ticket up to €400 after six months within the company
- Six months of accommodation in a shared flat provided by the company (rental fee to pay)
**About Us:**
We are an international Customer Experience Specialist, founded in 2000 by two French entrepreneurs. Our global presence spans more than 50,000 employees, with our international hub in Lisbon providing customer service experiences on behalf of top brands.
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