Electric Bike Support Specialist for Multinational Brands in Lisbon
Há 2 dias
Your role as an Electric Bike Support Specialist at Blu Selection will be to provide exceptional technical support to our clients, ensuring their electric bikes operate efficiently. To achieve this, you will work closely with our team to resolve technical issues, manage incoming queries, and maintain strong client relationships.
About the JobAs a key member of our customer service team, you will be responsible for delivering high-quality support services to our clients in the German market. Your main responsibilities include:
- Responding to incoming calls and emails from enterprise clients
- Gathering information from customers to resolve queries effectively
- Maintaining client relationships through product support over the phone
- Recording all required data elements in CRM to ensure seamless follow-up and qualitative support
To succeed in this role, you will need to possess excellent communication skills, both written and oral. Additionally, you should have a native level of German and fluency in English, as well as prior experience in technical support (min. 6 months). You should also be tech-savvy, able to operate in high-pressure situations, and possess analytical and problem-solving skills.
What's in it for you?We offer a long-term opportunity with working hours in rotative shifts depending on the project. Your package includes:
- A competitive gross salary of €1,100 per month x 14 months
- A performance bonus of up to €100 per month
- A complexity bonus of €100 per month
- Meal vouchers of €7.23 per workday
- Reimbursement of some transportation costs
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