Technical Support Specialist for Electric Bikes in Lisbon
3 semanas atrás
Job Title: Technical Support Specialist for Electric Bikes in Lisbon
About the Role:
We are seeking a highly skilled Technical Support Specialist to join our team in Lisbon. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring that their technical issues are resolved promptly and efficiently.
Key Responsibilities:
- Manage incoming queries in a customer service environment, troubleshooting technical issues and resolving customer complaints.
- Respond to incoming calls and emails from enterprise clients, gathering information and ensuring resolutions.
- Maintain client relationships through product support, providing high-quality service and recording all required data elements in CRM.
Requirements:
- Native level of German and fluency in English.
- Previous experience in Technical Support, preferably with a minimum of 6 months.
- Interest in and willingness to learn, with strong analytical and problem-solving skills.
- Excellent communication skills, both written and oral.
- Ability to operate in high-pressure situations and work as part of a team.
What We Offer:
- Long-term opportunity with a competitive salary and benefits package.
- Rotative shifts and flexible working hours.
- Opportunity to work with a multicultural and international team.
- Professional development and career evolution.
About Us:
We are a leading Customer Experience Specialist, with a global presence and over 50,000 employees. Our international hub in Lisbon provides customer service experiences on behalf of some of the world's most progressive brands.
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