Technical Support Specialist for Microsoft in Lisbon

4 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro
Technical Support for Microsoft in Lisbon

We are seeking a highly skilled Technical Support professional to join our team in Lisbon, Portugal. As a Technical Support Specialist for Microsoft, you will play a critical role in providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat
  • Work with customers to resolve technical issues on the Partner Center Platform
  • Determine technical support pain areas and provide feedback to Technical Advisors and PG teams
  • Achieve CPE team goals and time to resolution or escalation
  • Maintain technical skills through ongoing readiness and Platform training
Requirements:
  • Native Czech speaker
  • Fluency in English (minimum B2)
  • Customer service experience (technical support environment a plus)
  • Troubleshooting mindset a plus
What We Offer:
  • Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments)
  • One flight per year to your home country (within Europe)
  • Health insurance from day one in the company
  • Ongoing certification and training opportunities
  • Refer a Friend Program with attractive incentives


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