Technical Support Specialist for Microsoft

3 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro
Technical Support for Microsoft - Spanish Speaker

Are you a native Spanish speaker looking to take your career to the next level as a Technical Support Specialist for Microsoft? If you're passionate about the cloud and have a knack for problem-solving, this could be the perfect opportunity for you.

Key Responsibilities:
  • Support deliveries and work with customers to resolve technical customer issues on the Partner Center Platform.
  • Determine technical support pain areas while working with customers.
  • Provide feedback and details to Technical Advisors and PG teams.
  • Achieve CPE team goals and time to resolution or escalation, enabling a response time similar to competitors.
  • Maintain technical skills through completion of ongoing readiness and Platform training.
  • Participate in the creation of future Microsoft support capabilities for the cloud.
Requirements:
  • Native Spanish speaker.
  • Fluency in English.
  • Previous interaction with M365 technology (SPO, EXO) required.
  • Basic Active Directory troubleshooting skills (users, mailboxes) required.
  • Knowledge of Basic API and Networking required.
  • Understanding of Basic programming (Python, C#) a plus.
What We Offer:
  • Work location: Lisbon - one of the best and sunniest places to live in Europe.
  • Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments).
  • One flight per year to your home country (within Europe).
  • Health insurance from day one in the company.
  • Ongoing certification and training opportunities as a Technical Support Specialist for Microsoft.
  • Inspiring leadership.
  • Employees empowerment and value.
  • Long-term development opportunities.
  • Refer a Friend Program with attractive incentives.
  • Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops, and much more.

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