Technical Support Specialist for Microsoft
3 semanas atrás
Are you a native Spanish speaker looking to take your career to the next level as a Technical Support Specialist for Microsoft? If you're passionate about the cloud and have a knack for problem-solving, this could be the perfect opportunity for you.
Key Responsibilities:- Support deliveries and work with customers to resolve technical customer issues on the Partner Center Platform.
- Determine technical support pain areas while working with customers.
- Provide feedback and details to Technical Advisors and PG teams.
- Achieve CPE team goals and time to resolution or escalation, enabling a response time similar to competitors.
- Maintain technical skills through completion of ongoing readiness and Platform training.
- Participate in the creation of future Microsoft support capabilities for the cloud.
- Native Spanish speaker.
- Fluency in English.
- Previous interaction with M365 technology (SPO, EXO) required.
- Basic Active Directory troubleshooting skills (users, mailboxes) required.
- Knowledge of Basic API and Networking required.
- Understanding of Basic programming (Python, C#) a plus.
- Work location: Lisbon - one of the best and sunniest places to live in Europe.
- Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments).
- One flight per year to your home country (within Europe).
- Health insurance from day one in the company.
- Ongoing certification and training opportunities as a Technical Support Specialist for Microsoft.
- Inspiring leadership.
- Employees empowerment and value.
- Long-term development opportunities.
- Refer a Friend Program with attractive incentives.
- Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops, and much more.
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