Technical Support Specialist for Microsoft

Há 1 mês


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro
Unlock Your Potential as a Technical Support Specialist for Microsoft

Are you a native Spanish speaker looking to take your career to the next level as a Technical Support Specialist for Microsoft? Do you have a passion for the cloud and a desire to make a real impact in the industry?

About the Role

As a Technical Support Specialist for Microsoft, you will be responsible for providing top-notch support to customers on the Partner Center Platform. You will work closely with customers to resolve technical issues, identify pain points, and provide feedback to Technical Advisors and PG teams.

Key Responsibilities
  • Support deliveries and work with customers to resolve technical customer issues on the Partner Center Platform
  • Determine technical support pain areas while working with customers
  • Provide feedback and details to Technical Advisors and PG teams
  • Achieve CPE team goals and time to resolution or escalation, enabling a response time similar to competitors
  • Maintain technical skills through completion of ongoing readiness and Platform training
  • Participate in the creation of future Microsoft support capabilities for the cloud
Requirements

To be successful in this role, you will need:

  • Native Spanish speaker
  • Fluency in English
  • Previous interaction with M365 technology (SPO, EXO)
  • Basic Active Directory troubleshooting skills (users, mailboxes)
  • Knowledge of Basic API and Networking
  • Understanding of Basic programming (Python, C#)
What We Offer

As a Technical Support Specialist for Microsoft, you will enjoy a range of benefits, including:

  • Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments)
  • One flight per year to your home country (within Europe)
  • Health insurance from day one in the company
  • Ongoing certification and training opportunities
  • Inspiring leadership and employees empowerment
  • Long-term development opportunities
  • Refer a Friend Program with attractive incentives

Join a multicultural, highly skilled, and deeply knowledgeable team at Teleperformance Portugal, one of the 25 best companies to work for in Europe.



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