Lead Technical Support Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

Overview

About Microsoft

At Microsoft, our mission is to empower every person and organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Job Summary

We are seeking a highly skilled Lead Technical Support Specialist to join our team. This role will lead engagement on Microsoft's most technically complex, mission-critical or politically hot customer issues, and drive ownership of issues through resolution. The successful candidate will be an elite member of the support team and have opportunities to integrate deeply with the Dynamics 365 Customer Engagement Product Group.

Key Responsibilities

  • Lead engagement on Microsoft's most technically complex, mission-critical or politically hot customer issues, and drive ownership of issues through resolution
  • Advocate for Microsoft at the customer CEO/CIO levels by providing superior customer service, which results in continued Microsoft revenue
  • Fully capable of using trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs
  • Architects solutions to streamline our ability to resolve issues at source code level
  • Ability to drive resolution of highly complex and escalated issues involving both broad and in-depth product expertise; may include support of additional products

Requirements

  • Relevant experience driving Engineer Readiness, Product Quality and Supportability investments across Cloud & On-prem services.
  • Technical fluency/acumen in Dynamics365 and cloud technologies.
  • Demonstrated experience/ability in influence direct and virtual teams with a broad array of skills to ensure best-in-class customer outcomes.
  • Product and program development skills and leading project form Ideation to implementation while demonstrating clear impact.
  • Create clarity for teams, translating complex ideas and issues into clear and consumable strategy for technical products.

Benefits

  • Industry leading healthcare
  • Education resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect


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