Technical Support Specialist for Microsoft in Lisbon

3 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro
Job Opportunity: Technical Support for Microsoft

We are seeking a highly skilled Technical Support Specialist to join our team in Lisbon. As a Technical Support Specialist, you will be responsible for providing technical support to customers on the Partner Center Platform.

Key Responsibilities:
  • Support deliveries and work with customers to resolve technical customer issues on the Partner Center Platform
  • Determine technical support pain areas while working with customers
  • Provide feedback and details to Technical Advisors and PG teams
  • Achieve CPE team goals and time to resolution or escalation
  • Maintain technical skills through completion of ongoing readiness and Platform training
Requirements:
  • Native Polish speaker
  • Fluency in English (minimum B2)
  • Customer service experience (in technical support environment is a plus)
  • Troubleshooting mindset is also a plus
Offer:
  • Work location: Lisbon
  • Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments)
  • One flight per year to your home country (within Europe)
  • Health insurance from day one in the company
  • Ongoing certification and training opportunities
  • Refer a Friend Program with attractive incentives


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