Technical Support Specialist in Lisbon, Portugal
Há 1 mês
Job Title: Technical Support Specialist in Lisbon, Portugal
About the Role:
We are seeking a highly skilled Technical Support Specialist to join our team in Lisbon, Portugal. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our German market clients, ensuring their technical issues are resolved efficiently and effectively.
Key Responsibilities:
- Manage incoming queries in a customer service environment, troubleshooting technical issues.
- Respond to incoming calls and emails from enterprise clients, gathering information to resolve queries.
- Maintain client relationships through product support over the phone, providing high-quality service.
- Record all required data elements in CRM to provide good follow-up and qualitative support.
Requirements:
- Native level of German and fluency in English.
- Previous experience in Technical Support, preferably with a minimum of 6 months.
- Interest in and willingness to learn, with good communication skills and the ability to operate in high-pressure situations.
- Team player, enthusiastic, and a self-starter, with analytic and problem-solving skills.
- Customer and Quality oriented, with a valid Portuguese work permit or EU citizenship.
What We Offer:
- Long-term opportunity with a competitive salary and benefits package.
- Rotative shifts depending on the project, with a package in line with the market.
- Meal vouchers, reimbursement of transportation costs, and Private Health Insurance and dental plan.
- Opportunity to be part of a challenging and fast-paced environment, with a multicultural and international team.
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