Technical Support Specialist for Electric Bikes
3 semanas atrás
Job Title: Technical Support Specialist for Electric Bikes
About the Role:
We are seeking a highly skilled Technical Support Specialist to join our team in Lisbon, Portugal. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to the German market, ensuring excellent quality and resolving any technical issues that may arise.
Key Responsibilities:
- Manage incoming queries in a customer service environment, troubleshooting technical issues and resolving customer concerns.
- Respond to incoming calls and emails from enterprise clients, gathering information and ensuring resolutions.
- Maintain client relationships through product support over the phone, providing high-quality service and recording required data elements in CRM.
Requirements:
- Native level of German and fluency in English.
- Previous experience in Technical Support, preferably with a minimum of 6 months.
- Interest in and willingness to learn, with strong technical skills and ability to operate in high-pressure situations.
- Excellent communication skills, both written and oral, with a customer-focused approach.
What We Offer:
- Long-term opportunity with a competitive salary and benefits package.
- Rotative shifts depending on the project, with a focus on work-life balance.
- Opportunity to work with a multicultural and international team, with a fast-paced and challenging environment.
About Us:
We are a leading Customer Experience Specialist, with a global presence and over 50,000 employees. Our international hub in Lisbon provides customer service experiences on behalf of some of the world's most progressive brands.
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