Electric Vehicle Support Specialist
1 semana atrás
**Company Overview**
Powerdot is revolutionizing the electric vehicle charging industry by providing seamless and convenient charging solutions for drivers. Our mission is to accelerate sustainable mobility by investing in, installing, and operating EV chargers with a cutting-edge business model.
We partner with businesses to offer tailored charging solutions that meet their customers' needs. With over 1,200 partnerships across six countries, we're making EV charging accessible and integrated into daily life.
Our company values diversity, inclusion, and equal opportunities. We believe that a diverse workforce fosters innovative ideas and solutions.
**Salary**
The estimated salary for this position is €45,000 - €60,000 per annum, depending on location and experience.
**Job Description**
As an Electric Vehicle Support Specialist, you will play a key role in supporting our operations in Portugal, Spain, France, Belgium, Luxembourg, and Poland. You will work closely with various teams to resolve customer inquiries, troubleshoot issues, and provide exceptional support.
Your responsibilities will include:
- Responding to high volumes of customer contacts through multiple channels
- Investigating case details to determine root causes and troubleshooting steps
- Monitoring our charger network to identify issues
- Communicating effectively with internal and external stakeholders
- Triaging and escalating urgent issues for timely resolution
**Required Skills and Qualifications**
To succeed in this role, you will need:
- Previous experience in customer support
- Excellent problem-solving, decision-making, and leadership skills
- Fluency in English (oral and written) and Polish
- Spanish, Portuguese, or French as a plus
- Empathy and understanding of user experiences
- Strong communication and interpersonal skills
**Benefits**
We offer a range of benefits to support your growth and well-being:
- Private health insurance
- Gym pass membership
- Flexible working hours
- Annual offsite team-building events
- Recurrent team-building activities
**Location**
This role is based in Lisbon, Portugal, and requires relocation. If you're willing to relocate, we'd love to hear from you.
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