Electric Bike Support Specialist in Lisbon

1 semana atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

About the Role

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Blu Selection is seeking a skilled Electric Bike Support Specialist to join our team in Lisbon. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients in the German market.

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Your Responsibilities

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  • Manage incoming queries from customers regarding technical issues and provide timely resolutions.">
  • Respond to calls and emails from enterprise clients in a professional and courteous manner.">
  • Gather information from customers and ensure that their queries are resolved efficiently.">
  • Maintain client relationships through effective product support over the phone.">
  • Provide high-quality service to our clients.">
  • Record all required data elements in our CRM system to facilitate follow-up and qualitative support.">
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Requirements

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To succeed in this role, you will need:

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  • Native-level German language skills and fluency in English.">
  • A minimum of 6 months of experience in Technical Support.">
  • An interest in and willingness to learn and stay up-to-date with the latest technology trends.">
  • Excellent communication skills – both written and oral.">
  • The ability to operate effectively in high-pressure situations.">
  • Strong problem-solving and analytical skills.">
  • Customer and quality orientation.">
  • A valid Portuguese work permit or EU citizenship.">
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What We Offer

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We offer a competitive salary of €1,100 gross per month, plus a performance bonus of up to €100 per month and a complexity bonus.

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In addition, we offer:

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  • Meal vouchers worth €7.23 per workday.">
  • Reimbursement of some transportation costs.">
  • Private Health Insurance and dental plan (after six months).">
  • If you live outside Portugal, we offer reimbursement of up to €400 for an initial flight ticket after six months within the company, as well as six months of accommodation in a shared flat provided by the company.">
  • Fully paid training, professional development, and career evolution opportunities.">
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About Blu Selection

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Founded in 2000 by two French entrepreneurs, Blu Selection has grown into an international Customer Experience Specialist with a global presence and over 50,000 employees. Our Lisbon hub takes care of customer service experiences on behalf of some of the world's most progressive brands.



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