Electric Bike Support Specialist in Lisbon
1 semana atrás
About the Role
">Blu Selection is seeking a skilled Electric Bike Support Specialist to join our team in Lisbon. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients in the German market.
">Your Responsibilities
">- ">
- Manage incoming queries from customers regarding technical issues and provide timely resolutions.">
- Respond to calls and emails from enterprise clients in a professional and courteous manner.">
- Gather information from customers and ensure that their queries are resolved efficiently.">
- Maintain client relationships through effective product support over the phone.">
- Provide high-quality service to our clients.">
- Record all required data elements in our CRM system to facilitate follow-up and qualitative support.">
Requirements
">To succeed in this role, you will need:
">- ">
- Native-level German language skills and fluency in English.">
- A minimum of 6 months of experience in Technical Support.">
- An interest in and willingness to learn and stay up-to-date with the latest technology trends.">
- Excellent communication skills – both written and oral.">
- The ability to operate effectively in high-pressure situations.">
- Strong problem-solving and analytical skills.">
- Customer and quality orientation.">
- A valid Portuguese work permit or EU citizenship.">
What We Offer
">We offer a competitive salary of €1,100 gross per month, plus a performance bonus of up to €100 per month and a complexity bonus.
">In addition, we offer:
">- ">
- Meal vouchers worth €7.23 per workday.">
- Reimbursement of some transportation costs.">
- Private Health Insurance and dental plan (after six months).">
- If you live outside Portugal, we offer reimbursement of up to €400 for an initial flight ticket after six months within the company, as well as six months of accommodation in a shared flat provided by the company.">
- Fully paid training, professional development, and career evolution opportunities.">
About Blu Selection
">Founded in 2000 by two French entrepreneurs, Blu Selection has grown into an international Customer Experience Specialist with a global presence and over 50,000 employees. Our Lisbon hub takes care of customer service experiences on behalf of some of the world's most progressive brands.
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