E-Bike Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
About the Role

We are seeking a skilled Technical Support Advisor to join our team in Lisbon, Portugal. As an E-Bike Support Specialist, you will play a crucial role in providing exceptional customer service to our clients in the German market.

Key Responsibilities:
  • Manage and respond to incoming queries related to technical issues (trouble-shooting) in a customer service environment.
  • Provide high-quality service via phone and email, gathering information from customers and ensuring resolutions of queries.
  • Maintain client relationships through product support over the phone, recording all required data elements in CRM for follow-up and qualitative support.
Requirements:

To succeed in this role, you must have:

  • A native level of German and fluency in English.
  • Previous experience in Technical Support, with a minimum of 6 months.
  • An interest in technology and willingness to learn.
  • Excellent communication skills, both written and oral.
  • The ability to operate effectively in high-pressure situations.
  • Analytical and problem-solving skills.
  • A Customer and Quality-oriented approach.
What We Offer:

We provide a comprehensive compensation package, including:

  • A competitive salary: €1,100 gross per month, paid for 14 months, with potential performance bonuses.
  • Up to €100 monthly performance bonus.
  • €100 complexity bonus.
  • Meal vouchers of €7.23 per workday.
  • Reimbursement of some transportation costs.


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Discover a long-term opportunity to excel in our dynamic environment as an Electric Bike Support Specialist.About the RoleWe are seeking a talented individual with strong technical skills and excellent communication abilities to join our team. As an Electric Bike Support Specialist, you will be responsible for providing exceptional customer service to the...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Technical Support Specialist for Electric BikesYou're looking for a challenging role in a dynamic company that works with well-known brands? You're passionate about electric bike technology and willing to relocate to Lisbon? This could be the perfect opportunity to boost your career.Key Responsibilities:Provide exceptional customer service to the German...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Unlock Your Potential in LisbonYou'll be part of a vibrant, multicultural team in Lisbon, working alongside well-known brands. If you're passionate about electric bikes and technology, this could be your dream opportunity.About the Role:We're seeking an Electric Bike Technical Support Specialist to join our dynamic team. In this position, you'll ensure...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    You want to work in a fast-paced, multicultural environment where you can leverage your technical skills to deliver exceptional customer service? We are looking for a Technical Support Specialist for Electric Bikes to join our team in Lisbon.Key ResponsibilitiesAs a Technical Support Specialist, you will be responsible for ensuring excellent customer service...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Are you passionate about technology and customer service? Do you want to be part of a multicultural team in a company that works with well-known brands? We have an exciting opportunity for a Technical Support Specialist for Electric Bikes in our Lisbon office.Key ResponsibilitiesAs a Technical Support Specialist, you will be responsible for ensuring...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job Title: Technical Support Specialist for Electric Bikes in LisbonAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team in Lisbon. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring that their technical issues are resolved promptly and...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Your role as an Electric Bike Support Specialist at Blu Selection will be to provide exceptional technical support to our clients, ensuring their electric bikes operate efficiently. To achieve this, you will work closely with our team to resolve technical issues, manage incoming queries, and maintain strong client relationships.About the JobAs a key member...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    About the Role">Blu Selection is seeking a skilled Electric Bike Support Specialist to join our team in Lisbon. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients in the German market.">Your Responsibilities">">Manage incoming queries from customers regarding technical issues and provide...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Role OverviewAs a Technical Support Specialist for Electric Bikes, you will be responsible for delivering exceptional customer service to the German market, ensuring high-quality resolutions to technical issues, and maintaining client relationships.Main Responsibilities• Manage customer inquiries efficiently, troubleshooting technical issues in a customer...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Salary: €1100 gross per month plus performance and complexity bonuses, meal vouchers, and private health insurance. Long-term opportunity with the possibility of professional development and career evolution.About Blu SelectionBlu Selection is a global customer experience specialist with over 50,000 employees worldwide. Our international hub in Lisbon...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Experience the Future of Electric Bike TechnologyYou want to be part of a dynamic team in a company that partners with renowned brands? You have a passion for the technology behind electric bikes and are looking for a new challenge? Then this could be the perfect opportunity for you to take your career to the next level.Your Responsibilities:Ensure...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job Description:You want to be part of a dynamic and multicultural team in a company that works alongside well-known brands? You have a passion for the technology of electric bikes?You want to relocate to the beautiful capital of Portugal – Lisbon? Then this could be the perfect opportunity for you to have an experience of a lifetime.Your Role and...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    **About the Job:**We are seeking a highly skilled and customer-focused Electric Bike Support Specialist to join our team in Lisbon. As a key member of our technical support team, you will be responsible for delivering exceptional service to our clients across the German market.**Key Responsibilities:**Manage incoming queries and provide timely resolutions to...

  • Digital Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Support Tempo inteiro

    Unlock a Better Quality of Life at WorkAbout MoveWORKMoveWORK provides cutting-edge solutions to improve work-life balance for occupants, customers, and service agents. Our innovative SaaS platform offers customizable mobile applications and premium services like user coaching, training, and technical support.Role OverviewWe are seeking an experienced...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job SummaryYou want to be part of a multicultural team in a company that works alongside well-known brands? You have a passion for the technology of electric bikes?This could be the perfect opportunity for you to have your experience of a lifetime.Responsibilities and ImpactIn this position, you will be responsible for ensuring excellent customer service to...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Customer Service Excellence in LisbonYou're passionate about technology and customer satisfaction? We're looking for a skilled Technical Support Advisor to join our team in Lisbon, Portugal. As a representative of our company, Blu Selection, you'll be responsible for delivering exceptional service to enterprise clients in the German market.Main...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    About Blu SelectionWe are an international Customer Experience Specialist, with a global presence and counting more than 50,000 employees. Our team is dedicated to delivering exceptional customer service experiences on behalf of some of the world's most progressive brands.Job Title: Ebike Technical Support SpecialistWe are seeking a skilled Ebike Technical...


  • Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    Competitive Salary: €35,000 - €50,000 per annum About the Role:We are seeking a highly skilled German-speaking Customer Support Specialist to join our team at Software & Support Media GmbH in Lisbon. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients. Your...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    About the Role">Are you a tech-savvy individual with excellent communication skills looking for a challenging opportunity in a multicultural environment?We are seeking an experienced Technical Support Advisor to join our team in Lisbon, Portugal.In this role, you will be responsible for providing top-notch customer service to our German clients, creating...

  • Customer Service Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Support Tempo inteiro

    **Customer Support Role at Movework**We are seeking a skilled Customer Support Representative to join our team at Movework. As a key member of our support team, you will be responsible for providing exceptional customer service to our users via various communication channels.**Key Responsibilities:**• Respond to incoming requests from platform users in a...