Electric Bike Technical Support Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

About the Role

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Are you a tech-savvy individual with excellent communication skills looking for a challenging opportunity in a multicultural environment?

We are seeking an experienced Technical Support Advisor to join our team in Lisbon, Portugal.

In this role, you will be responsible for providing top-notch customer service to our German clients, creating exceptional value and solving technical issues.

As a key member of our team, you will:

  • Effectively manage all incoming queries in a customer service environment regarding technical issues (troubleshooting)
  • Respond to incoming calls and emails from enterprise clients
  • Gather information from customers and ensure resolutions of queries
  • Maintain client relationships through product support over the phone
  • Provide high-quality service and record all required data elements in CRM for follow-up and qualitative support

Requirements

To succeed in this role, you must have:

  • A native level of German and fluency in English
  • A minimum of 6 months of experience in Technical Support
  • An interest in learning and being tech-savvy
  • Excellent communication skills – both written and oral
  • The ability to operate in high-pressure situations
  • You are a team player, enthusiastic, and self-starter
  • Strong analytic and problem-solving skills
  • Customer and Quality oriented

Benefits

This is a long-term opportunity with working hours in rotative shifts depending on the project. You can expect a competitive package including:

  • A monthly gross salary of €1,100 x 14 months
  • A performance bonus of up to €100 per month
  • A complexity bonus of €100 per month
  • Meal vouchers worth €7.23 per workday
  • Reimbursement of some transportation costs


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