Customer Support Specialist for Electric Mobility
1 semana atrás
We are looking for a highly proactive and independent Customer Support Specialist to join our team in Lisbon, Portugal. In this role, you will be responsible for providing exceptional customer service to our clients across various markets.
Estimated Salary: €35,000 - €45,000 per yearJob Description- Resolve a high volume of customer contacts through various support channels, including inbound and outbound calls and emails.
- Investigate case details to determine the root cause of issues and troubleshooting steps.
- Monitor our network of chargers to identify issues.
- Learn and master multiple applications and resources, including contact management systems and knowledge bases.
- Communicate quickly and effectively to internal and external stakeholders.
- Triage and escalate urgent issues to drive them to resolution.
- Complete thorough documentation and notation on customer contacts and trends.
- Previous experience in customer support.
- High proactive and independent entrepreneurial spirit.
- Enormous capacity for problem-solving, decision-making, and leadership.
- Fluency in both oral and written Polish and English.
- Empathy and understanding of the user experience.
- Strong written and verbal communication skills.
- Interest and enthusiasm in the area of electric mobility.
- Private health insurance.
- Gym pass membership.
- Flexible working hours.
- Annual offsite meeting.
- Recurrent team buildings.
We strongly believe that the best solutions and most innovative ideas come from the coexistence of people with different backgrounds. We seek a culture of diversity and inclusion, where equal opportunities and mutual respect prevail.
-
Customer Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroAccelerate Sustainable Mobility with PowerdotWe are seeking a highly motivated Customer Support Specialist to join our team in Lisbon, Portugal. As a key member of our operations team, you will play a crucial role in supporting our customers across Europe.About Us:Powerdot is a leading provider of electric vehicle charging solutions. Our mission is to...
-
Electric Mobility Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroAt Powerdot, we envision a future where electric vehicle charging is as effortless as charging your smartphone. To make this vision a reality, we need professionals who can help us achieve our mission of accelerating sustainable mobility. As an Electric Mobility Support Specialist, you will play a vital role in supporting our operations across Portugal,...
-
Electric Mobility Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroAt Powerdot, we are accelerating sustainable mobility by investing in, installing, and operating EV chargers with a cutting-edge business model.We are seeking an Electric Mobility Support Specialist to join our team. This role is ideal for someone who is passionate about electric mobility and has excellent communication skills.The estimated salary for this...
-
Electric Mobility Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroAccelerate Sustainable Mobility with PowerdotWe're seeking a talented Electric Mobility Support Specialist to join our dynamic team at Powerdot. Based in Lisbon or another country, this exciting internship offers a unique opportunity to work onsite for 5 weeks during the summer.About the Role:Support our operations in Portugal, Spain, France, Belgium,...
-
Customer Service Representative
1 semana atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroWe are accelerating sustainable mobility at Powerdot, and we need a dedicated individual to support our operations in multiple markets. As a Customer Service Representative - Electric Mobility Specialist, you will play a key role in ensuring our customers receive exceptional support.Company OverviewAt Powerdot, we aim to make electric vehicle charging as...
-
Electric Mobility Solutions Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroAbout PowerdotPowerdot is a pioneering company that aims to accelerate sustainable mobility by investing in, installing, and operating electric vehicle chargers with a cutting-edge business model.Role OverviewWe are seeking an Electric Mobility Solutions Specialist to support our operations in Portugal, Spain, France, Belgium, Luxembourg, and Poland.Key...
-
Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroAbout PowerdotAt Powerdot, we're on a mission to accelerate sustainable mobility by investing in, installing, and operating EV chargers with a cutting-edge business model. Our goal is to make charging your car as easy as charging your smartphone.We partner with over 1,200 businesses across Portugal, Spain, France, Belgium, Luxembourg, and Poland, with more...
-
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroElectric Mobility Customer SupportAt Powerdot, we're accelerating sustainable mobility by investing in and operating EV chargers with a cutting-edge business model. We help businesses find the right charging solutions for their customers.About UsWe're Partner Obsessed, creating bespoke solutions to better serve our partners' customers. Our team loves making...
-
Electric Mobility Software Development Director
4 semanas atrás
Lisboa, Lisboa, Portugal Enable Mobility Tempo inteiroAbout UsEnable Mobility is a dynamic Portuguese startup aiming to become a key player in electric mobility through various activities. Our goals include operating fast charging hubs, offering convenience and comfort to EV drivers, selling electricity for EV charging through mobile apps or cards, and producing energy from renewable sources with storage...
-
Electric Mobility Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroCompany OverviewPowerdot is a pioneering company that has revolutionized the electric vehicle charging industry. With over 350 points of charge operating in Portugal, France, and Spain, our mission is to accelerate sustainable mobility by providing convenient and accessible charging solutions.We believe that diversity fuels innovation, and we foster a...
-
Customer Care Trainee
4 semanas atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroPowerdot: Accelerating Sustainable MobilityWe are a leading provider of electric vehicle charging solutions, dedicated to making sustainable mobility a reality. Our mission is to empower businesses and individuals to adopt environmentally friendly transportation options.Estimated Salary: €1,500 - €2,000 per month (dependent on location and...
-
Electric Mobility Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Edp Energias De Portugal S.A. Tempo inteiroAt EDP Energias De Portugal S.A., we're pioneering the future of energy and mobility. As a global leader in innovation, sustainability, and humanization, we create solutions tailored to our people's and customers' needs while contributing to society.About This OpportunityWe're seeking an experienced professional to join our Contact Center Operations...
-
Software Engineering Team Lead for Electric Mobility
4 semanas atrás
Lisboa, Lisboa, Portugal Enable Mobility Tempo inteiroAbout Us\Notifications Enable Mobility is a pioneering startup in Portugal, dedicated to making electric mobility easily accessible to everyone. Our mission is to play a key role in Portugal's energy transition by offering comfort and convenience to EV drivers through fast charging hubs, competitive prices, and innovative solutions.\The Opportunity\\
-
Business Development Representative
3 semanas atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroAccelerate Sustainable Mobility with PowerdotWe are a pioneering company in the electric vehicle (EV) charging industry, aiming to make EV charging as easy and accessible as smartphone charging. Our mission is to invest in, install, and operate cutting-edge EV chargers across Europe, empowering businesses to provide seamless charging experiences for their...
-
Customer Experience Professional
Há 5 dias
Lisboa, Lisboa, Portugal Powerdot Tempo inteiro**About Us**Powerdot is a pioneering company in the electric vehicle charging industry, dedicated to making sustainable mobility accessible and convenient for everyone. Our mission is to accelerate the adoption of electric vehicles by providing innovative charging solutions to businesses across Europe.We're seeking a highly skilled Customer Experience...
-
Senior Electric Mobility Operations Manager
1 semana atrás
Lisboa, Lisboa, Portugal Edp Pt Tempo inteiroAbout EDPAs a leading international company in the energy sector, EDP offers a unique opportunity to work on innovative solutions for electric mobility. Our company values include Innovation, Sustainability, and Humanization, driving us to create a better future for our customers and society.Job DescriptionWe are seeking a Senior Electric Mobility Operations...
-
Electric Mobility Sales Accelerator
2 semanas atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroCompany OverviewPowerdot is a pioneering company that aims to revolutionize the electric vehicle charging industry. By making chargers easily accessible, we strive to accelerate sustainable mobility and make a positive impact on the environment. SalaryThe estimated salary for this role is around €35,000-€50,000 per year, depending on experience and...
-
Electric Mobility Champion
4 semanas atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroAt Powerdot, we revolutionize the way people charge their cars. As an Electric Mobility Champion, you will be at the forefront of our mission to accelerate sustainable mobility.We are seeking a highly proactive and independent individual with excellent problem-solving skills to join our team. The ideal candidate is fluent in both oral and written Polish and...
-
Electric Vehicle Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiro**Company Overview**Powerdot is revolutionizing the electric vehicle charging industry by providing seamless and convenient charging solutions for drivers. Our mission is to accelerate sustainable mobility by investing in, installing, and operating EV chargers with a cutting-edge business model.We partner with businesses to offer tailored charging solutions...
-
Electric Mobility Sector Expansion Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroAbout the RoleWe are seeking a highly skilled Business Development Manager to drive growth and develop zero-emissions solutions for fleet decarbonization in the electric mobility sector.