Customer Support Specialist for Electric Mobility

1 semana atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
Overview

We are looking for a highly proactive and independent Customer Support Specialist to join our team in Lisbon, Portugal. In this role, you will be responsible for providing exceptional customer service to our clients across various markets.

Estimated Salary: €35,000 - €45,000 per yearJob Description
  • Resolve a high volume of customer contacts through various support channels, including inbound and outbound calls and emails.
  • Investigate case details to determine the root cause of issues and troubleshooting steps.
  • Monitor our network of chargers to identify issues.
  • Learn and master multiple applications and resources, including contact management systems and knowledge bases.
  • Communicate quickly and effectively to internal and external stakeholders.
  • Triage and escalate urgent issues to drive them to resolution.
  • Complete thorough documentation and notation on customer contacts and trends.
Required Skills and Qualifications
  • Previous experience in customer support.
  • High proactive and independent entrepreneurial spirit.
  • Enormous capacity for problem-solving, decision-making, and leadership.
  • Fluency in both oral and written Polish and English.
  • Empathy and understanding of the user experience.
  • Strong written and verbal communication skills.
  • Interest and enthusiasm in the area of electric mobility.
Benefits
  • Private health insurance.
  • Gym pass membership.
  • Flexible working hours.
  • Annual offsite meeting.
  • Recurrent team buildings.
Work Environment

We strongly believe that the best solutions and most innovative ideas come from the coexistence of people with different backgrounds. We seek a culture of diversity and inclusion, where equal opportunities and mutual respect prevail.


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