Customer Support Representative for Electric Mobility Solutions

1 semana atrás


Lisboa, Lisboa, Portugal Powerdot Tempo inteiro
Electric Mobility Customer Support

At Powerdot, we're accelerating sustainable mobility by investing in and operating EV chargers with a cutting-edge business model. We help businesses find the right charging solutions for their customers.

About Us

We're Partner Obsessed, creating bespoke solutions to better serve our partners' customers. Our team loves making EV charging simpler, readily available, and integrated with diverse retail and service experiences.

Our network of over 1,200 business partners across Portugal, Spain, France, Belgium, Luxembourg, and Poland has helped us expand our presence, while driving the EV ecosystem forward.

Job Description

We're seeking empowered top performers who share our mission and values, ready to think disruptively and join our exciting journey. As a key member of our customer support team, you'll resolve a high volume of customer contacts through various support channels, including inbound and outbound calls and emails.

You'll investigate case details to determine root causes and troubleshooting steps, monitor our network of chargers to identify issues, and learn multiple applications and resources.

You'll communicate effectively with internal and external stakeholders, triage and escalate urgent issues, complete thorough documentation, and provide feedback to management teams regarding processes and trends.

Requirements
  • Previous experience in customer support, combined with an entrepreneurial spirit, problem-solving, decision-making, and leadership skills.
  • Fluency in English, French, and Portuguese for business documents and meetings, with Spanish being a plus.
  • Empathy and strong written and verbal communication skills, adapting to varied communication methods.
  • An interest in electric mobility, although not fundamental, experiences in the area or related areas are highly valued.
Benefits
  • Private health insurance.
  • Gym pass membership.
  • Annual offsite events.
  • Recurrent team building events.
Salary

The estimated salary for this position is €45,000 per year, considering the location and requirements.


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