Customer Support Representative for Electric Mobility Solutions
1 semana atrás
At Powerdot, we're accelerating sustainable mobility by investing in and operating EV chargers with a cutting-edge business model. We help businesses find the right charging solutions for their customers.
About UsWe're Partner Obsessed, creating bespoke solutions to better serve our partners' customers. Our team loves making EV charging simpler, readily available, and integrated with diverse retail and service experiences.
Our network of over 1,200 business partners across Portugal, Spain, France, Belgium, Luxembourg, and Poland has helped us expand our presence, while driving the EV ecosystem forward.
Job DescriptionWe're seeking empowered top performers who share our mission and values, ready to think disruptively and join our exciting journey. As a key member of our customer support team, you'll resolve a high volume of customer contacts through various support channels, including inbound and outbound calls and emails.
You'll investigate case details to determine root causes and troubleshooting steps, monitor our network of chargers to identify issues, and learn multiple applications and resources.
You'll communicate effectively with internal and external stakeholders, triage and escalate urgent issues, complete thorough documentation, and provide feedback to management teams regarding processes and trends.
Requirements- Previous experience in customer support, combined with an entrepreneurial spirit, problem-solving, decision-making, and leadership skills.
- Fluency in English, French, and Portuguese for business documents and meetings, with Spanish being a plus.
- Empathy and strong written and verbal communication skills, adapting to varied communication methods.
- An interest in electric mobility, although not fundamental, experiences in the area or related areas are highly valued.
- Private health insurance.
- Gym pass membership.
- Annual offsite events.
- Recurrent team building events.
The estimated salary for this position is €45,000 per year, considering the location and requirements.
-
Customer Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroAccelerate Sustainable Mobility with PowerdotWe are seeking a highly motivated Customer Support Specialist to join our team in Lisbon, Portugal. As a key member of our operations team, you will play a crucial role in supporting our customers across Europe.About Us:Powerdot is a leading provider of electric vehicle charging solutions. Our mission is to...
-
Customer Service Representative
1 semana atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroWe are accelerating sustainable mobility at Powerdot, and we need a dedicated individual to support our operations in multiple markets. As a Customer Service Representative - Electric Mobility Specialist, you will play a key role in ensuring our customers receive exceptional support.Company OverviewAt Powerdot, we aim to make electric vehicle charging as...
-
Electric Mobility Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroAt Powerdot, we envision a future where electric vehicle charging is as effortless as charging your smartphone. To make this vision a reality, we need professionals who can help us achieve our mission of accelerating sustainable mobility. As an Electric Mobility Support Specialist, you will play a vital role in supporting our operations across Portugal,...
-
Electric Mobility Solutions Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroAbout PowerdotPowerdot is a pioneering company that aims to accelerate sustainable mobility by investing in, installing, and operating electric vehicle chargers with a cutting-edge business model.Role OverviewWe are seeking an Electric Mobility Solutions Specialist to support our operations in Portugal, Spain, France, Belgium, Luxembourg, and Poland.Key...
-
Electric Mobility Solutions Associate
3 semanas atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroCompany OverviewPowerdot is a leading EV charging solutions provider, committed to accelerating sustainable mobility across Europe.SalaryWe offer a competitive salary of approximately €35,000 per year, commensurate with experience and qualifications.Job DescriptionThe Sales Development Representative Trainee will play a key role in our Business Development...
-
Business Development Representative
3 semanas atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroAccelerate Sustainable Mobility with PowerdotWe are a pioneering company in the electric vehicle (EV) charging industry, aiming to make EV charging as easy and accessible as smartphone charging. Our mission is to invest in, install, and operate cutting-edge EV chargers across Europe, empowering businesses to provide seamless charging experiences for their...
-
Electric Mobility Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroAt Powerdot, we are accelerating sustainable mobility by investing in, installing, and operating EV chargers with a cutting-edge business model.We are seeking an Electric Mobility Support Specialist to join our team. This role is ideal for someone who is passionate about electric mobility and has excellent communication skills.The estimated salary for this...
-
Business Development Representative
2 semanas atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroOverviewAt Powerdot, we're revolutionizing the way people charge their cars. We believe that charging should be as effortless as recharging your smartphone. Our mission is to accelerate sustainable mobility by investing in, installing, and operating cutting-edge EV chargers with a unique business model.About UsWe've partnered with over 1,200 businesses...
-
Electric Mobility Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroAccelerate Sustainable Mobility with PowerdotWe're seeking a talented Electric Mobility Support Specialist to join our dynamic team at Powerdot. Based in Lisbon or another country, this exciting internship offers a unique opportunity to work onsite for 5 weeks during the summer.About the Role:Support our operations in Portugal, Spain, France, Belgium,...
-
Electric Mobility Software Development Director
4 semanas atrás
Lisboa, Lisboa, Portugal Enable Mobility Tempo inteiroAbout UsEnable Mobility is a dynamic Portuguese startup aiming to become a key player in electric mobility through various activities. Our goals include operating fast charging hubs, offering convenience and comfort to EV drivers, selling electricity for EV charging through mobile apps or cards, and producing energy from renewable sources with storage...
-
Customer Support Specialist for Electric Mobility
1 semana atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroOverviewWe are looking for a highly proactive and independent Customer Support Specialist to join our team in Lisbon, Portugal. In this role, you will be responsible for providing exceptional customer service to our clients across various markets.Estimated Salary: €35,000 - €45,000 per yearJob DescriptionResolve a high volume of customer contacts through...
-
Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroAbout PowerdotAt Powerdot, we're on a mission to accelerate sustainable mobility by investing in, installing, and operating EV chargers with a cutting-edge business model. Our goal is to make charging your car as easy as charging your smartphone.We partner with over 1,200 businesses across Portugal, Spain, France, Belgium, Luxembourg, and Poland, with more...
-
Software Engineering Team Lead for Electric Mobility
4 semanas atrás
Lisboa, Lisboa, Portugal Enable Mobility Tempo inteiroAbout Us\Notifications Enable Mobility is a pioneering startup in Portugal, dedicated to making electric mobility easily accessible to everyone. Our mission is to play a key role in Portugal's energy transition by offering comfort and convenience to EV drivers through fast charging hubs, competitive prices, and innovative solutions.\The Opportunity\\
-
Customer Care Trainee
4 semanas atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroPowerdot: Accelerating Sustainable MobilityWe are a leading provider of electric vehicle charging solutions, dedicated to making sustainable mobility a reality. Our mission is to empower businesses and individuals to adopt environmentally friendly transportation options.Estimated Salary: €1,500 - €2,000 per month (dependent on location and...
-
Customer Experience Professional
Há 5 dias
Lisboa, Lisboa, Portugal Powerdot Tempo inteiro**About Us**Powerdot is a pioneering company in the electric vehicle charging industry, dedicated to making sustainable mobility accessible and convenient for everyone. Our mission is to accelerate the adoption of electric vehicles by providing innovative charging solutions to businesses across Europe.We're seeking a highly skilled Customer Experience...
-
Electric Mobility Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Edp Energias De Portugal S.A. Tempo inteiroAt EDP Energias De Portugal S.A., we're pioneering the future of energy and mobility. As a global leader in innovation, sustainability, and humanization, we create solutions tailored to our people's and customers' needs while contributing to society.About This OpportunityWe're seeking an experienced professional to join our Contact Center Operations...
-
Senior Electric Mobility Operations Manager
1 semana atrás
Lisboa, Lisboa, Portugal Edp Pt Tempo inteiroAbout EDPAs a leading international company in the energy sector, EDP offers a unique opportunity to work on innovative solutions for electric mobility. Our company values include Innovation, Sustainability, and Humanization, driving us to create a better future for our customers and society.Job DescriptionWe are seeking a Senior Electric Mobility Operations...
-
Electric Mobility Sales Accelerator
2 semanas atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroCompany OverviewPowerdot is a pioneering company that aims to revolutionize the electric vehicle charging industry. By making chargers easily accessible, we strive to accelerate sustainable mobility and make a positive impact on the environment. SalaryThe estimated salary for this role is around €35,000-€50,000 per year, depending on experience and...
-
Electric Mobility Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroCompany OverviewPowerdot is a pioneering company that has revolutionized the electric vehicle charging industry. With over 350 points of charge operating in Portugal, France, and Spain, our mission is to accelerate sustainable mobility by providing convenient and accessible charging solutions.We believe that diversity fuels innovation, and we foster a...
-
Electric Mobility Sales Development Representative
3 semanas atrás
Lisboa, Lisboa, Portugal Powerdot Tempo inteiroPowerdot is revolutionizing the way people charge their cars, making it as easy as charging a smartphone. To achieve this vision, we need talented individuals to join our team.We are accelerating sustainable mobility by investing in, installing, and operating EV chargers with an innovative business model. Our goal is to help businesses provide the best...