Customer Service Representative
1 semana atrás
We are accelerating sustainable mobility at Powerdot, and we need a dedicated individual to support our operations in multiple markets. As a Customer Service Representative - Electric Mobility Specialist, you will play a key role in ensuring our customers receive exceptional support.
Company Overview
At Powerdot, we aim to make electric vehicle charging as easy as charging your smartphone. We achieve this by investing in, installing, and operating EV chargers with a cutting-edge business model. Our mission is ambitious yet simple: accelerate sustainable mobility. We partner with over 1,200 businesses across various countries, with more than 2,200 contracted locations.
Salary
The estimated salary for this position is €35,000 per annum, depending on location and experience.
Job Description
Your responsibilities will include:
- Resolving high volumes of customer contacts through various channels;
- Investigating case details to determine the root cause of issues;
- Monitoring our charger network to identify issues;
- Learning and mastering multiple applications and resources;
- Communicating effectively with internal and external stakeholders;
- Triage and escalating urgent issues;
- Completing thorough documentation and notation on customer contacts and trends;
- Providing feedback to management teams regarding processes and trends.
Required Skills and Qualifications
To be successful in this role, you will need:
- Previous experience in customer support;
- A proactive and independent entrepreneurial spirit;
- An enormous capacity for problem-solving, decision-making, and leadership;
- Fluency in both oral and written English (Polish is also required);
- Spanish, Portuguese, or French is a plus;
- Empathy and a deep understanding of the user experience;
- Strong written and verbal communication skills;
- An interest and enthusiasm in the area of electric mobility.
Benefits
We offer:
- Private health insurance;
- Gym pass membership;
- Flexible time;
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