Customer Experience Professional
Há 5 dias
**About Us**
Powerdot is a pioneering company in the electric vehicle charging industry, dedicated to making sustainable mobility accessible and convenient for everyone. Our mission is to accelerate the adoption of electric vehicles by providing innovative charging solutions to businesses across Europe.
We're seeking a highly skilled Customer Experience Professional to join our team in Lisbon, Portugal. As a key member of our operations team, you will play a crucial role in delivering exceptional customer service and support to our clients across multiple markets.
Key Responsibilities:
- Resolve customer inquiries and issues through various channels, including phone, email, and tickets
- Investigate case details to identify root causes and implement effective solutions
- Liaise with internal stakeholders to ensure timely issue resolution and customer satisfaction
- Develop and maintain knowledge bases and resources to improve customer support efficiency
- Analyze customer feedback and trends to inform process improvements
Requirements:
- Highly proactive and independent entrepreneurial spirit
- Excellent problem-solving, decision-making, and leadership skills
- Fluency in English (oral and written) and Polish; other languages are an asset
- Empathy and ability to resolve customer requests thoughtfully and creatively
- Strong written and verbal communication skills
What We Offer:
- A competitive salary of €45,000 per annum, commensurate with experience
- Private health insurance and gym pass membership
- Annual offsite event and recurrent team-building activities
- A dynamic and inclusive work environment that values diversity and inclusion
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