Customer Experience Professional

Há 6 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
About Catawiki

Catawiki is a leading online marketplace where special objects are bought and sold. We offer over 75,000 unique items in auction every week, reviewed and selected by experts.

Job Description

This role involves providing excellent customer service to buyers and sellers, addressing complex challenges, and mediating disputes. You will engage with customers via various channels, ensuring their queries are resolved promptly and correctly.

Responsibilities
  • Solve customer inquiries and resolve issues efficiently
  • Mediate disputes between sellers and buyers
  • Collaborate with the sales and expert teams to improve customer experience
Requirements
  • Bachelor's degree in Customer Service or related field
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Familiarity with CRM software and other tools
Benefits

We offer a competitive salary, health insurance, and a work-from-home allowance. Our office is located in Lisbon, Portugal, and we provide commuting assistance. Enjoy our dynamic and inclusive work environment, and develop your skills through tailored learning opportunities.

Why Join Us?

Catawiki values diversity, equity, and inclusion. We foster an intergenerational and international mix of people from diverse backgrounds. As a Catawikian, you will be empowered to bring your unique perspective to the table and contribute to our mission to fulfill people's passions.


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