Global Customer Experience Professional
Há 7 dias
**Transform Your Career with Us**
We're a global technology and services leader, empowering brands to thrive in over 70 countries. Our mission is to help clients improve their businesses with innovative solutions.
Ambitious professionals like you are crucial to our success. As a CUSTOMER SERVICE REPRESENTATIVE in Lisbon, Portugal (On-Site), you'll be responsible for delivering exceptional customer experiences across all operations. This includes meeting high targets regarding quality, efficiency, and customer journey improvement.
**Unlock Your Potential**
We believe in growth and development. That's why we offer cutting-edge technologies, comprehensive training, and ongoing support to help you succeed. In fact, about 80% of our managers and leaders have been promoted from within. We're committed to creating a work environment that fosters career growth and personal development.
**What You'll Do**
In this role, you'll engage with customers to provide technical support and guidance on Jewelry products through inbound calls, chats, or emails. You'll also identify opportunities to recommend complementary or higher-end products, utilizing sales techniques to enhance the customer's purchase experience.
**Your Qualifications**
To succeed in this position, you'll need:
- Trilingual skills, with a high level of European Portuguese, Spanish, and English (written and oral).
- Excellent writing and communication skills, coupled with empathy and team spirit.
- The ability to upsell and cross-sell products effectively and achieve goals.
- Familiarity with e-commerce platforms.
- Experience in customer service (an advantage).
**What's in It for You**
We offer a competitive salary: **€25,000 - €35,000 per year**, depending on your experience and qualifications. Additionally, you'll enjoy:
- A full-time contract with indefinite duration (negotiable depending on your experience and our client's needs).
- A central location in Lisbon, Portugal.
- Bring-a-friend (referral) bonus opportunities.
- Full paid training on the company and the project you'll be working on.
- Career development programs, specialized courses, and language classes.
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