Global Customer Experience Coordinator
Há 1 mês
Nestle Business Services (NBS) is at the heart of the Nestle Group, providing key services that enable us to engage with millions of consumers worldwide.
Job OverviewWe are seeking a skilled Global Customer Experience Coordinator to join our team in Lisbon. As a key member of our customer support team, you will play a crucial role in ensuring exceptional customer experiences through various channels, including phone, email, chat, and social media.
Main Responsibilities- Respond to customer inquiries in a timely and accurate manner, resolving any issues or concerns they may have.
- Identify customer needs and provide personalized solutions to meet their requirements.
- Stay up-to-date on new features, functionalities, and campaigns to inform customers and ensure they receive the best possible service.
- Follow up with customers to ensure their issues are resolved and maintain a high level of customer satisfaction.
- Fluent spoken and written English language skills.
- Ability to adapt tone of voice to different brands and communication channels.
- Previous experience as a Customer Support Specialist or similar CS role.
- Familiarity with the Nestle industry is an asset.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- A competitive salary range of €35,000 - €45,000 per year, depending on experience.
- A dynamic and culturally diverse work environment in Lisbon.
- Local and international exposure opportunities.
- Flexible working hours and a balanced work-life environment.
- Meal card and flexible benefits package.
- Company laptop and other necessary equipment.
- E-learning courses and training programs for professional growth and development.
- Career progression opportunities within the Nestle Group.
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