Customer Experience Project Coordinator

3 semanas atrás


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

About Nestlé Business Services, we provide Supply Chain, Financial, HR, Integrated Marketing Services (IMS), and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals, passionate about digital innovation and continuous improvement of processes with colleagues across the globe.

Position Summary

The Customer Experience Project Coordinator will facilitate effective communication between business categories and operational teams, drive progress of customer relationship management projects, and capture forecasts to support campaign planning. This role involves coordinating engagement, onboarding, and training sessions, collecting feedback for continuous improvement, and serving as the single point of contact for IMS CRM Services.

A Day in the Life

Gathering Information: Collect information from business categories and keep operational teams informed about scope of work, timings, volumes, brand guidelines, etc.

Defining Efficient Ways of Working: Support in defining and setting up efficient ways of working between business categories and CRM Services' internal and external partners.

Capturing Forecasts: Capture forecasts to CRM Services' internal and external partners.

Driving Operational Rollout: Drive the operational rollout/localization of both global & local CRM projects to markets, liaising with internal & external partners and/or markets.

Scheduling Sessions: Schedule and conduct CRM Services engagement, onboarding & training sessions with Centralized Category/Brand teams and/or Markets.

Single Point of Contact: Be the single point of contact for IMS CRM Services.

Collecting Feedback: Collect feedback from business category requestors (both global & local) to analyze and generate insights for improvements.

Informing Global Teams: Inform business category global team on IMS services available and supports their activation.

What Makes You Successful
  • Experience in project management with stakeholder management.
  • Experience in a global or multi-market environment.
  • Knowledge of marketing and branding principles.
  • Knowledge of CRM tools and technology; Salesforce Marketing Cloud and/or Klaviyo as a plus.
  • Experience in change management.
  • Experience in training other teams.
What We Offer

Here at Nestlé Business Services Lisbon, we care about our talents and continuously work to keep our teams engaged, helping our people achieve their best professional performance while maintaining personal development and work-life balance.

We offer:

  • Development of expertise in Nestlé's Shared Services Business.
  • Immersion in a culturally diverse team.
  • Local and International Exposure.
  • Flexible working environment.
  • Engagement and wellbeing activities.
  • Competitive salary: €50,000 - €60,000 per year, depending on experience.
  • Annual bonus according to your performance.
  • Flex Benefits - At Nestlé Business Services you can choose what benefits are more suitable for you.
  • Become part of the Nestlé Club and get discounts with several partners.
  • Free coffee (and good coffee) at the office.
  • Shop with special discounts for employees.
  • Company equipment according to professional needs.
  • Medical Support available at the Office.
  • E-learning courses and training programs to help you reach your goals.
  • Career progression and possibilities for an International Career.


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