International Customer Relations Coordinator
Há 7 dias
Overview
As a leading global supplier of components to the biking industry, we are seeking an experienced Customer Relations Coordinator to join our dynamic team in the Netherlands.
About Us
We thrive in a supportive and international environment where collaboration is key. Our company offers a unique blend of local expertise and global reach.
The Role
We are looking for a highly skilled and organized professional to manage day-to-day tasks with dedicated customer accounts. The ideal candidate will have excellent communication and intercultural skills.
Responsibilities
- Represent our company towards customers and act as primary contact for designated accounts
- Develop and maintain business relationships with B2B customer base and nurture connections into strong partnerships
- Work closely with sales, finance, shipping locations, and international stakeholders to provide exceptional service
- Manage order fulfillment from receipt to shipment, including entering, scheduling, and confirming orders
- Monitor orders and shipments in close cooperation with production locations in Asia, USA, and Europe
- Follow up and follow through on inquiries regarding sales orders, lead times, shipments, logistics, products, and services to ensure customer requirements are met consistently
- Partner with Sales to onboard new customers and maintain accuracy of customer data
- Collaborate closely with Inside Sales team members, sharing information and best practices, and support each other to achieve team goals
- Collaborate in cross-functional project teams and contribute to the continuous improvement of business processes
Requirements
- Bachelor degree (obtained through education or working experience)
- Excellent written and spoken English and proficiency in French language
- Strong organizational and planning skills
- Great communication and intercultural skills
- Proactive self-starter and independent thinker
- Experience within an international customer relations environment is a plus
- Knowledge of SAP/CRM systems is an advantage
Estimated Salary: € 45,000 - € 55,000 per year
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