Global Customer Experience Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Fedex Tempo inteiro

Overview

FedEx is a global leader in the express transportation industry, connecting over 220 countries and territories. We are a diverse team of passionate individuals who strive to deliver outstanding customer experiences.

Estimated Salary: $120,000 - $180,000 per annum

Job Description

We are seeking a highly skilled Global Customer Experience Specialist to join our team in Lisbon, Portugal. As a key member of our Customer Experience Planning & Engineering department, you will play a critical role in enabling our customer care teams with state-of-the-art systems and technologies.

Your primary responsibilities will include leading the implementation of global and European systems, investigating new technology opportunities, and collaborating with global IT, vendors, and business teams to deliver best-in-class customer experience.

Key Activities and Responsibilities:

  • Plan and implement technology solutions to improve efficiency, reduce costs, and enhance customer experience
  • Develop and maintain expert knowledge in FedEx systems, procedures, and best practices
  • Support cross-functional, cross-country initiatives as a subject matter expert on Customer Care systems
  • Comply with industry standards and legal requirements while designing system capabilities and relevant processes
  • Contribute to complex global projects to develop new or enhance existing systems, processes, procedures, and controls

Required Skills and Qualifications:

To succeed in this role, you will need:

  • Proven strong business analytical skills to support strategic decisions
  • Ability to take an end-to-end view of the organization and function, and make decisions based on impacts up and down the service journey
  • Excellent communication and presentation skills, both written and verbal, in native English language
  • Proficient use of Office applications (Word, Excel, & PowerPoint)
  • Analytical thinking, creative problem-solving, and prioritization skills
  • Experience working in a Safe Agile development environment or significant Project Management experience
  • Quality Driven Management mindset and experience
  • Ability to adapt in a High Performance Management culture

What We Offer:

  • Attractive compensation package
  • Training to get you started and on-the-job learning opportunities
  • Extensive learning resources to further develop your skills and knowledge
  • Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
  • Employee Assistance Program for you and your family in difficult life situations
  • Employee reduced-rate shipping
  • GREAT career opportunities

Career Opportunities:

We are committed to investing in your development and providing opportunities for growth within our organization. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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