Global Customer Experience Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

You're about to embark on an extraordinary adventure with Blu Selection, a leading international Customer Experience Specialist. Our multicultural team is dedicated to delivering world-class service to top brands from around the globe.

Location: Lisbon, Portugal

Job Type: Full-time

Salary: €1,100/month (gross) + up to €100/month performance bonus + meal vouchers of €7.23/day + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months)

About the Role:

We're seeking a highly skilled Customer Care Advisor to join our team in Lisbon. As a Global Customer Experience Specialist, you will be responsible for providing exceptional customer support to clients while working on high-profile projects.

Your key responsibilities will include:

  • Offering world-class service to customers while working on projects with top brands
  • Answering incoming queries from customers
  • Identifying issues and providing solutions
  • Ensuring a high level of customer satisfaction
  • Recording data in the CRM system
  • Providing ad-hoc support
  • Being a team player and contributing to the success of the team and project

Requirements:

To succeed in this role, you'll need:

  • A native level of German and at least a B2 level of English
  • Knowledge of the value and impact that a good customer experience can create
  • An attentive listening skill, comfortable and skillful at communicating with people
  • A drive for excellence and professionalism
  • A real team player attitude and commitment to your work
  • Excitement about intercultural communication and the expatriate lifestyle
  • Living in or willing to relocate to Lisbon for an international career and life experience
  • A valid Portuguese work permit (required)

What We Offer:

We provide a long-term opportunity, working hours in rotative shifts depending on the project, and a competitive package that includes:

  • A gross salary of €1,100/month x 14 months
  • Up to €100/month performance bonus
  • Meal vouchers of €7.23/day
  • Reimbursement of some transportation costs
  • Private Health Insurance and dental plan (after six months)
  • If you live outside Portugal: reimbursement (up to €400) of initial flight ticket after 6 months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay)

About Us:

Blu Selection is a dynamic and fast-paced environment where you'll have the opportunity to collaborate with top brands and develop your skills as a Customer Care Advisor. We prioritize professional development and career evolution, ensuring you grow with us.



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