Global Customer Experience Specialist
Há 5 dias
You're about to embark on an extraordinary adventure with Blu Selection, a leading international Customer Experience Specialist. Our multicultural team is dedicated to delivering world-class service to top brands from around the globe.
Location: Lisbon, Portugal
Job Type: Full-time
Salary: €1,100/month (gross) + up to €100/month performance bonus + meal vouchers of €7.23/day + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months)
About the Role:
We're seeking a highly skilled Customer Care Advisor to join our team in Lisbon. As a Global Customer Experience Specialist, you will be responsible for providing exceptional customer support to clients while working on high-profile projects.
Your key responsibilities will include:
- Offering world-class service to customers while working on projects with top brands
- Answering incoming queries from customers
- Identifying issues and providing solutions
- Ensuring a high level of customer satisfaction
- Recording data in the CRM system
- Providing ad-hoc support
- Being a team player and contributing to the success of the team and project
Requirements:
To succeed in this role, you'll need:
- A native level of German and at least a B2 level of English
- Knowledge of the value and impact that a good customer experience can create
- An attentive listening skill, comfortable and skillful at communicating with people
- A drive for excellence and professionalism
- A real team player attitude and commitment to your work
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
- A valid Portuguese work permit (required)
What We Offer:
We provide a long-term opportunity, working hours in rotative shifts depending on the project, and a competitive package that includes:
- A gross salary of €1,100/month x 14 months
- Up to €100/month performance bonus
- Meal vouchers of €7.23/day
- Reimbursement of some transportation costs
- Private Health Insurance and dental plan (after six months)
- If you live outside Portugal: reimbursement (up to €400) of initial flight ticket after 6 months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay)
About Us:
Blu Selection is a dynamic and fast-paced environment where you'll have the opportunity to collaborate with top brands and develop your skills as a Customer Care Advisor. We prioritize professional development and career evolution, ensuring you grow with us.
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