Global Customer Experience Representative

Há 1 mês


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Job Description

We are seeking a skilled Global Customer Experience Representative to join our team at Cross Border Talents. This role requires excellent communication and problem-solving skills, with the ability to work independently in a fast-paced environment.

Responsibilities
  • Answer customer inquiries and resolve issues in a timely and professional manner.
  • Assist customers with various tasks, including phone banking ID and T-PIN setup, as well as Postbank app assistance.
  • Record and track customer complaints and feedback for quality improvement purposes.
Requirements
  • Excellent linguistic expression in German (C1+); conversational English skills (B1+).
  • Active listening skills and the ability to remain calm under pressure.
  • Prior experience in customer service or a related field is an asset.
What We Offer
  • A competitive salary of €45,000 - €60,000 per year, commensurate with experience.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A relocation package to support your move to our location.
  • A meal allowance to help you enjoy your time off.
  • The opportunity to work with a friendly and international team.


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