Customer Experience Representative for Insurance
3 semanas atrás
Company Overview: Blu Selection, a leading provider of customer experience solutions, is seeking a Customer Experience Representative to join their team in Lisbon. Founded by two French entrepreneurs in 2000, the company has grown to become a global brand with over 75,000 multilingual employees in 50 countries.
Salary and Benefits: The position offers a competitive salary of €890 per gross month, plus a performance bonus of €100 per month and complexity bonus of €60 per month. Additionally, meal vouchers of €7.63 per workday are provided. For those living outside Portugal, reimbursement of up to €400 for an initial flight ticket after six months and one year of accommodation in a shared flat is offered.
Job Description: As a Customer Experience Representative, you will be responsible for booking insurance meetings on behalf of French insurers. This involves identifying customers' needs, scheduling meetings directly into the insurer's calendar, and providing excellent customer service. Your tasks will also include identifying issues and providing solutions, being a team player, and participating in regular team meetings.
Required Skills and Qualifications: To succeed in this role, you must possess a native level of French and an advanced level of English. You should also have an interest in customer relationships, problem-solving, and working proactively at a fast pace. Living in or willing to relocate to Lisbon for an international career and life experience is essential. A valid Portuguese work permit is required.
What's in it for you? Full-time 6 months fixed-term contract with 39 hours per week, Monday to Friday, on rotative shifts from 08:30 to 17:00. Opportunity to join an international company with a solution-oriented working environment, career development opportunities, and a chance to experience the vibrant city of Lisbon.
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