Insurance Customer Service Representative

Há 6 dias


Lisboa, Lisboa, Portugal Minacs Tempo inteiro

**Company Overview**

We are a global technology and services leader, powering the brands of the future. Our expertise lies in improving businesses with technology and integrated solutions, serving over 70 countries. We're proud to be recognized for our commitment to innovation and employee satisfaction.

 

**Job Summary**

We're seeking an experienced Insurance Customer Service Representative to join our team in Lisbon, Portugal. As a key member of our operations, you'll ensure high-quality customer interactions, meeting performance goals and exceeding client expectations.

 

**Key Responsibilities:**

* Respond to customer inquiries regarding insurance policies via phone or chat
* Process policy requests through our client administration system
* Write and send replies to letters/emails, information, contract documents, etc.
* Manage policy change requests and update payment details
* Make claims and cancel requests

 

**Required Skills and Qualifications**

To succeed in this role, you'll need:

  • A strong command of German (C2) and fluent English (B2)
  • Prior customer service experience is a plus
  • Excellent verbal and writing skills, with a formal and diplomatic tone
  • Proactivity, self-motivation, and teamwork

 

**Benefits**

We offer competitive benefits that support your unique lifestyle:

  • Full-time contracts with indefinite duration (negotiable based on experience and client needs)
  • Competitive salary: €25,000 - €35,000 per annum (dependent on qualifications and experience)
  • Central location in Lisbon, Portugal
  • Bring-a-friend referral bonus opportunities
  • Full paid training on the company and project
  • Career development programs, specialized courses, and language classes

 

**About Us**

We're Minacs, a global technology and services leader committed to equal employment opportunities and a work environment free from discrimination and harassment. If you're passionate about delivering exceptional customer experiences and want to grow professionally, we encourage you to apply for this exciting opportunity.



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