Fashion Brand Customer Experience Representative

Há 2 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
About the Role

We are seeking a highly skilled Fashion Brand Customer Experience Representative to join our team in Lisbon. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences on behalf of some of the world's most progressive fashion brands.

Job Description
  • Respond to incoming calls and emails from enterprise clients with a native level of French and fluency in English.
  • Gather information from customers, ensure resolutions of queries, and troubleshoot technical issues in a fast-paced environment.
  • Maintain client relationships through product support over the phone and record all required data elements in CRM to provide qualitative support.
Requirements
  • EU Citizenship or valid work permit/residency card mandatory.
  • Native level of French + fluency in English.
  • Previous experience of min. 6 months in Customer Service or Technical Support in a Call Centre preferred.
  • Good technical skills and knowledge is preferable.
  • Very good communication skills – both written and oral.
  • Ability to operate in high-pressure situations.
  • Team player, enthusiastic and self-starter.
  • Analytic and problem-solving skills.
  • Customer and Quality oriented.
Benefits
  • Competitive salary: €1,164 per month (€830 gross/month x 14 months) + up to €100 performance bonus per month.
  • Meal vouchers of €7.23 per workday.
  • Reimbursement of some transportation cost.
  • Private Health Insurance and dental plan (after six months).
  • If you live outside Portugal: reimbursement (up to €400) of initial flight ticket after four months within the company + four months of accommodation in shared flat provided by the company (rental fee to pay).
About Us

Blu Selection is an international Customer Experience Specialist, founded by two French entrepreneurs in the year 2000. We have a global presence and count more than 50,000 employees. Our international hub in Lisbon takes care of customer service experiences on behalf of some of the world's most progressive brands.



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