Luxury Fashion Brand Customer Service Liaison
Há 2 dias
Your future employer, Blu Selection, is a leading provider of luxury fashion brands seeking a highly motivated and enthusiastic Customer Service Representative who is fluent in English. As a Customer Service Representative, you will be responsible for providing exceptional customer support to their esteemed clientele.
Key Responsibilities- Assist customers with fashion advice and product recommendations throughout their shopping experience.
- Respond promptly and effectively to customer inquiries through various channels (phone, email, or social media) in a professional and friendly manner.
- Support customers with product information, order placement, tracking, and returns/exchanges.
- Resolve customer issues and complaints to ensure customer satisfaction and retention.
- Collaborate with cross-functional teams to escalate and resolve complex customer concerns.
- Maintain accurate and detailed records of customer interactions and transactions.
- Identify opportunities for improvement in processes and recommend solutions to enhance customer experience.
- Stay up-to-date with product knowledge, company policies, and industry trends.
- Fluent in English (written and spoken), a good level of German is a plus.
- Good sense of fashion (previous experience in the fashion industry is a plus).
- Excellent communication skills and the ability to listen to customer concerns.
- Team player who feels comfortable in a multicultural work environment.
- Pro-active mindset with great problem-solving skills in a professional manner.
- Availability to work flexible hours in rotating shifts (depending on the project).
- Long-term contract, renewable every year (6 months or 1 year).
- Competitive salary with or without accommodation:
- Including free accommodation (shared flat, all bills included): €950-€1,000 gross/month (based on level of experience).
- Excluding accommodation: €1,300-€1,400 gross/month (based on level of experience).
- International package:
- Reimbursement of initial flight expenses (after 9 months).
- Airport pick-up.
- Yearly two-way flight ticket back to your home country (within the EU).
- Help with paperwork, opening a bank account, etc. upon your arrival.
- Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company.
- Opportunities for career growth and development.
- Fun and inclusive work environment.
- Compensation during training period if successful (from 1 to 4 weeks): 90% of your hourly wages (lower taxes).
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