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Customer Service Representative for Luxury Fashion
Há 1 mês
We are seeking a skilled and customer-focused Customer Service Representative to join our team in Lisbon. As a key member of our international team, you will be responsible for delivering exceptional customer service to clients of one of the world's most renowned luxury fashion brands.
About the RoleThis is an exciting opportunity for a motivated and proactive individual who is passionate about fashion and has excellent communication skills. You will work closely with our team to provide timely and effective solutions to customer inquiries, ensuring a seamless shopping experience.
- Provide expert advice and support to customers on product-related queries, orders, and payment methods.
- Assist with troubleshooting and resolving issues in a professional and courteous manner.
- Maintain accurate records and escalate complex cases to relevant departments when necessary.
To succeed in this role, you will need:
- A strong understanding of German language (English is also beneficial).
- A passion for fashion and excellent communication skills.
- The ability to work independently and as part of a team.
- Excellent problem-solving and analytical skills.
This position offers a competitive salary package, including:
- Type of contract: Long-term fixed-term contract renewable every year (6 months or 1 year).
- Working hours: Full-time on rotating shifts depending on the project.
In addition, we offer:
- Reimbursement of initial flight expenses after 9 months.
- Airport pick-up.
- Yearly two-way flight ticket back to your home country within the EU.
- Help with paperwork, opening a bank account, etc. upon arrival.
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
The estimated salary range for this position is between €950-€1300 gross per month, depending on experience. If you are interested in exploring this opportunity further, please submit your application.
