Tourism Insurance Customer Experience Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Minacs Tempo inteiro

We are seeking a highly skilled Customer Service Representative to join our team in Lisbon, Portugal. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.

Job Overview:

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This role provides customer service support and resolution of routine problems regarding client's product or services.

What You'll Do:

  • Demonstrate ownership of user issues/concerns until resolution or escalation.
  • Compose empathetic and customized messages when in contact with the users.
  • Receive telephone calls or chat from clients wishing to obtain various types of information concerning their insurance policy.
  • Process requests via a transaction in our client policy administration system, and/or by writing and sending replies to letters/emails, information, contract documents, etc., to the insured.
  • Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters.

Requirements:

  • Have a high level of French (written and oral) and fluent in English (B2).
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users.
  • Demonstrate patience when communicating and solving issues.
  • Have previous experience in Customer Service (preferably in the Hospitality industry).
  • Be proactive, self-motivated, and a great team player.

Salary & Benefits:

This is a full-time position with an estimated salary of approximately €28,000 per year, depending on experience, plus benefits including performance bonuses, career development programs, and paid training.

Why Choose Us:

We offer a dynamic and inclusive work environment where you can grow your career and develop your skills. Our team is passionate about delivering exceptional customer experiences and we're looking for like-minded individuals to join us.



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