Customer Service Representative for Tourism Platform

Há 7 dias


Lisboa, Lisboa, Portugal Gentleway Tempo inteiro
Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for our tourism platform.

Company Overview:

Our company, Gentleway, is a prominent travel platform that connects travelers with unique accommodations worldwide. We empower hosts to share their spaces and offer a diverse range of listings, from cozy apartments to luxury villas. Our mission is to create a sense of belonging anywhere, promoting sustainable tourism and redefining the travel experience for millions.

Salary:

The estimated salary for this position is €1,044 - €1,164 per month, based on a competitive remuneration system including basic salary, monthly performance bonus, and project bonus.

Job Responsibilities:
  • Resolve user issues via calls, email, and chat in French
  • Compose empathetic, tailored messages when interacting with users
  • Investigate and resolve complaints; document circumstances, conduct investigations, and justify resolutions
  • Process insurance policy administration or cancellation requests
  • Handle escalated or urgent calls with potentially upset customers
Required Skills and Qualifications:
  • Fluent French (C2) and English (C1)
  • Self-motivation and a collaborative spirit to thrive in our dynamic team
Benefits:
  • Full-time employment with a 6-month fixed-term renewable contract
  • Private Health insurance with a dental plan (after 6 months of the contract)
  • Training provided at the beginning of work
Location:

Remote work available from districts: Castelo Branco, Leiria, Santarem, Portalegre, Evoria, Setubal, Beja & Faro



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