Customer Service Representative for Tourism Platform
Há 7 dias
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for our tourism platform.
Company Overview:Our company, Gentleway, is a prominent travel platform that connects travelers with unique accommodations worldwide. We empower hosts to share their spaces and offer a diverse range of listings, from cozy apartments to luxury villas. Our mission is to create a sense of belonging anywhere, promoting sustainable tourism and redefining the travel experience for millions.
Salary:The estimated salary for this position is €1,044 - €1,164 per month, based on a competitive remuneration system including basic salary, monthly performance bonus, and project bonus.
Job Responsibilities:- Resolve user issues via calls, email, and chat in French
- Compose empathetic, tailored messages when interacting with users
- Investigate and resolve complaints; document circumstances, conduct investigations, and justify resolutions
- Process insurance policy administration or cancellation requests
- Handle escalated or urgent calls with potentially upset customers
- Fluent French (C2) and English (C1)
- Self-motivation and a collaborative spirit to thrive in our dynamic team
- Full-time employment with a 6-month fixed-term renewable contract
- Private Health insurance with a dental plan (after 6 months of the contract)
- Training provided at the beginning of work
Remote work available from districts: Castelo Branco, Leiria, Santarem, Portalegre, Evoria, Setubal, Beja & Faro
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