Customer Service Representative for International Tourism

Há 3 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

This is an exciting opportunity to embark on a career in the tourism industry with Blu Selection, a multinational organization recognized as one of the best sales and customer service solutions provider companies in the world. As a Customer Service Representative for International Tourism, you will be based in Lisbon, Portugal, and play a crucial role in assisting clients via inbound calls in the after-sales process.

Responsibilities include:

  • Answering inquiries regarding planned events and trips
  • Managing reservations back-office (ticket issuing, modification, and cancellation)
  • Helping in booking experiences and activities
  • Providing advice on destinations and pick-up locations

You will also be responsible for handling booking changes, cancellations, and refunds. In return, you can expect:

Type of Contract: Yearly contract, renewable

Working Hours: Full-time (40h/week) on rotating shifts

Salary Conditions: Including free accommodation (shared flat, all bills included): 1214€ gross/month Excluding accommodation: 1610€ gross/month For international candidates: Reimbursement of initial flight expenses Airport pick-up Yearly two-way flight ticket back to home country (within the EU)

The company offers a comprehensive benefits package, including:

  • Free Portuguese lessons
  • Cooking classes
  • Sport activities and social events organized by the company
  • Real career opportunities in different career paths

To succeed in this role, you should possess:

Key Qualifications: A native level of German and a good level of English Enthusiasm about traveling and the tourism industry Knowledge of the value and impact of a good customer experience Being an attentive listener, comfortable and skilled at communicating with people Being energetic, innovative, and working proactively at a fast pace Excitement about intercultural communication and the expatriate lifestyle Living in or willing to relocate to Portugal for an international career and life experience Having a valid Portuguese work permit (required)



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