Customer Service Representative for Tourism Insurance
Há 1 mês
**About the Role**
We are seeking a skilled Customer Service Representative to join our team in a home office setting. As a representative for a leading Tourism Insurance Company in Portugal, you will play a key role in delivering exceptional customer experiences.
**Responsibilities**
- Book insurance meetings on behalf of German insurers.
- Have the first contact with potential customers, identify their needs, and schedule meetings directly into the insurer's calendar.
- Ensure high levels of customer satisfaction.
- Identify issues and provide solutions.
- Participate in the success of the team and project by providing cover for absent colleagues and attending regular team meetings.
**Requirements**
- Native level of German and an advanced level of English (C1 level).
- Previous experience in Customer Service.
- Living in Portugal and having a valid work permit.
- Being an attentive listener, comfortable, and skilled at communicating with people.
- Being a team player with high social competence.
- Being energetic, innovative, and working proactively at a fast pace.
- Excitement about intercultural communication and the expatriate lifestyle.
**What We Offer**
- Full-time permanent contract.
- 39 hours a week, Monday to Sunday; early shift: 08:00 to 17:00; late shift: 13:00 to 22:00.
- Competitive salary and bonus.
- Full home office possibility in Portugal.
- Opportunity to join an international company.
- An open-minded and employee-oriented working environment.
- Career development opportunities.
Blu Selection is a global brand with over 75,000 multilingual employees in over 50 countries. We are committed to delivering exceptional customer experiences and building strong relationships with our clients and partners.
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