Customer Service Representative for Tourism Insurance

Há 1 mês


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

**About the Role**

We are seeking a skilled Customer Service Representative to join our team in a home office setting. As a representative for a leading Tourism Insurance Company in Portugal, you will play a key role in delivering exceptional customer experiences.

**Responsibilities**

  • Book insurance meetings on behalf of German insurers.
  • Have the first contact with potential customers, identify their needs, and schedule meetings directly into the insurer's calendar.
  • Ensure high levels of customer satisfaction.
  • Identify issues and provide solutions.
  • Participate in the success of the team and project by providing cover for absent colleagues and attending regular team meetings.

**Requirements**

  • Native level of German and an advanced level of English (C1 level).
  • Previous experience in Customer Service.
  • Living in Portugal and having a valid work permit.
  • Being an attentive listener, comfortable, and skilled at communicating with people.
  • Being a team player with high social competence.
  • Being energetic, innovative, and working proactively at a fast pace.
  • Excitement about intercultural communication and the expatriate lifestyle.

**What We Offer**

  • Full-time permanent contract.
  • 39 hours a week, Monday to Sunday; early shift: 08:00 to 17:00; late shift: 13:00 to 22:00.
  • Competitive salary and bonus.
  • Full home office possibility in Portugal.
  • Opportunity to join an international company.
  • An open-minded and employee-oriented working environment.
  • Career development opportunities.

Blu Selection is a global brand with over 75,000 multilingual employees in over 50 countries. We are committed to delivering exceptional customer experiences and building strong relationships with our clients and partners.



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