Customer Service Representative for Travel and Tourism

2 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

We are seeking a highly motivated Customer Service Representative to join our team at Blu Selection, an international Customer Experience Specialist with a global presence. The ideal candidate will be passionate about the Travel and Tourism industry, have excellent customer service skills, and be able to communicate effectively in both English and German.

Job Description:

We offer a unique opportunity to work in a multicultural and international environment, collaborating with some of the biggest brands in the industry. As a Customer Service Representative, you will be responsible for providing information, solutions, and advice to customers regarding our services, over the phone, emails, and chat. You will contribute to a positive customer experience through responsible treatment of each contact, achieve performance targets defined by the project, and ensure client satisfaction and high levels of quality.

Responsibilities:

  • Provide exceptional customer service to clients
  • Offer information, solutions, and advice to customers
  • Contribute to a positive customer experience
  • Achieve performance targets
  • Ensure client satisfaction and high levels of quality

Requirements:

To succeed in this role, you must have a native level of German and a good level of English. You should be passionate about the Travel and Tourism industry, have a professional attitude, and strong customer service skills. Excellent listening and communication skills are essential, as well as being willing to learn, develop, and acquire new skills. You should also be dynamic and self-motivated, open-minded, and a real team player. A strong work ethic and commitment to your job are also required.

What We Offer:

We offer a competitive salary package, including a gross monthly salary of €1,000, a language bonus of €100 per month, and up to €100 per month in performance bonuses. You will also receive meal vouchers of €7.23 per workday, reimbursement of some transportation costs, Private Health Insurance, and dental plan after six months. If you live outside Portugal, you will be reimbursed up to €400 for an initial flight ticket after six months, and 12 months of accommodation will be provided by the company. You will also have the opportunity to collaborate with some of the biggest brands in the industry, work in a multicultural and international environment, and participate in fully paid training, professional development, and career evolution.

Company Overview:

Blu Selection was founded by two French entrepreneurs in the year 2000 and has since become an international Customer Experience Specialist with a global presence. We take care of customer service experiences on behalf of some of the world's most progressive brands, mainly from the Travel and Tourism Industry.

Location:

This role is based in Lisbon, Portugal, where you will have the opportunity to work in a fast-paced environment and contribute to the success of the company and project. As a result, you can expect a busy and dynamic work schedule, but also a rewarding and challenging role that offers opportunities for growth and development.



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