Customer Service Representative for Travel Industry
2 semanas atrás
Are you passionate about delivering exceptional customer experiences in the Travel and Tourism industry? Do you have a native level of German and a good level of English? We are seeking a highly motivated and customer-focused individual to join our team as an Inbound Customer Service and Upselling Specialist.
Key Responsibilities:
- Offer information, solutions, and advice to customers regarding our services, via phone, email, and chat.
- Identify opportunities to promote additional services to customers.
- Complete registrations of new product purchases.
- Contribute to a positive customer experience through responsible treatment of each contact.
- Achieve performance targets defined by the project.
- Ensure and participate in the success of the department.
- Guarantee client satisfaction and high-quality service.
Requirements:
- Native level of German and good level of English.
- Passion for the Travel and Tourism industry (studies or experience a plus).
- Professional attitude and strong customer service skills.
- Excellent listening and communication skills.
- Willingness to learn, develop, and acquire new skills.
- Dynamic and self-motivated individual.
- Open-minded, team player, and willing to work in an international and multicultural environment.
- Strong work ethic and commitment to job and company success.
What We Offer:
- Competitive salary and performance-based bonuses.
- Meal vouchers and reimbursement of transportation costs.
- Private health insurance and dental plan.
- Opportunity to work with a global leader in the Travel and Tourism industry.
- Chance to develop your skills and career in a fast-paced and dynamic environment.
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