Customer Service Representative for Travel Industry
2 semanas atrás
**Job Summary**
We are seeking a highly skilled Customer Service Representative to join our team in the Travel Industry. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities:
- Provide courteous and professional service to clients via phone, email, or chat.
- Respond to customer inquiries and resolve issues in a timely and efficient manner.
- Research and provide information on travel rates, destinations, and packages.
- Meet sales and close rate goals by turning customer inquiries into sales opportunities.
Requirements:
- Fluent written and verbal communication skills in German.
- Good written and verbal communication skills in English (minimum B2).
- High School Diploma or higher (preferred).
- Excellent communication and social skills, including empathy, self-awareness, and cultural sensitivity.
- Previous call center experience in sales and/or customer service capacity.
- Strong web-based navigation skills.
- Flexible and quick learner, able to adapt continuously.
What We Offer:
- International career in a multicultural environment.
- Training and familiarization phase.
- Investment in training and personal development.
- Respectful and inclusive work environment.
- A wealth of opportunities to progress and move to new business areas and projects.
- Flexibility and work-life balance.
- Opportunity to grow in a dynamic leading multinational company.
- Accommodation in a Teleperformance apartment.
- Refund of initial flight expenses.
- Annually complementary return flight to your home country (within Europe).
- Health Insurance since day one in the company.
- Free company events and activities.
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