Customer Service Representative for Travel Industry

2 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro
Customer Service for Travel Industry

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service for Travel Industry. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, turning customer inquiries into sales, and researching travel rates and options.

Key Responsibilities:

  • Provide courteous and professional customer service to clients
  • Turn customer inquiries into sales using appropriate selling techniques
  • Research travel rates, destinations, and options to provide accurate information
  • Track and report call types and service issues

Requirements:

  • Fluent level of written and verbal communication skills in German
  • Good level of written and verbal communication skills in English (minimum B2)
  • High School Diploma or higher (preferred)
  • Excellent communication skills and social intelligence
  • Previous call center experience in sales and/or customer service capacity
  • Strong web-based navigation skills
  • Flexible and quick learner

What We Offer:

  • International career in a multicultural environment
  • Training and familiarization phase
  • Investment in training and personal development
  • Respectful and inclusive environment
  • A wealth of opportunities to progress and move business areas projects
  • Flexibility & Work/life balance
  • Opportunity to grow in a dynamic leading multinational company
  • Accommodation in a Teleperformance apartment
  • Refund of initial flight expenses
  • Annually complementary return flight to your home country (within Europe)
  • Health Insurance since day one in the company
  • Free company events and activities


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