Customer Service Representative for Travel Industry

4 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro
Job Title: Customer Service For Travel Industry

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative for the Travel Industry. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients' customers, turning inquiries into sales, and researching travel options to meet revenue and close rate goals.

Key Responsibilities:

  • Provide courteous and professional service to clients' customers via phone, email, or chat
  • Turn customer inquiries into sales by using effective selling techniques
  • Research and provide accurate information on travel rates, destinations, options, and packages
  • Track and report call types and service issues

Requirements:

  • Fluent written and verbal communication skills in German
  • Good written and verbal communication skills in English (minimum B2)
  • High School Diploma or higher (preferred)
  • Excellent communication skills and social intelligence
  • Previous call center experience in sales and/or customer service capacity
  • Strong web-based navigation skills
  • Flexible and quick learner

What We Offer:

  • International career in a multicultural environment
  • Training and familiarization phase
  • Investment in training and personal development
  • Respectful and inclusive environment
  • Opportunity to grow in a dynamic leading multinational company
  • Accommodation in a Teleperformance apartment
  • Refund of initial flight expenses
  • Annually complementary return flight to your home country (within Europe)
  • Health Insurance since day one in the company
  • Free company events and activities

Join our team and take the first step towards a rewarding career in customer service



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